Reply from Hardloop
Hello,
I’m truly sorry for this unpleasant experience.
As mentioned in my personal email, the DPD delivery driver was unfortunately unable to deliver your package, so it was automatically returned to us.
That is why you did not receive it.
A full refund will be issued as soon as we receive the return at our warehouse.
The maximum processing time is 14 days, but it is often processed more quickly.
Once again, we apologize for this situation, which was beyond our control, and thank you for your patience.
Best regards,
Emilie– HardGuide