Very slow replies, most cases out of stock
Bought two cases separately, one to replace the other. The second case I’ve claimed on the warranty for as like previous case the handle has broken will not extend or retract. The customer service is so slow. I’m waiting over a week in-between replies. I’m able to select a new case in the same price bracket as the original RRP, however 70% of cabin cases are out of stock online. Not similar to what I had before at all. An option for a voucher would’ve been a better option.
Reply from it Luggage
Hi Rosie,
Thank you for your review.
We are sorry to hear this, and sincerely apologise for the delays you experienced.
We take your feedback seriously, and your experience has been shared with our team so we can address what went wrong and prevent it from happening again.
I have passed your details over to our customer service team who will be in touch.
We thank you for your patience whilst we resolve this for you.