Mark S

The device itself is well made and looks like it will last a long time. Loading the flavour sticks into the device is straightforward and they seem to last significantly longer than advertised (although admittedly I don't use the device all day/everyday and close up the vent when its not in use to help with that).

My only real issue is the flavours themselves. I ordered 6 different flavours (Vanilla, Strawberry, Mango, Lemon, Cinnamon and Mint) and strongly disliked them all other than the vanilla which I could JUST about get away with. They all smell amazing but taste nothing like the smell. This is of course my own, entirely subjective opinion.

I now use mine with menthol filter tips and that works great for me.

Window aperture was damaged by technician during windscreen removal. It took over a week for my car to even be picked up and nearly a month for it to be repaired and returned to me.

To add insult to injury the new windscreen hadnt even been ckeaned before/after installation and had a fine white powder all over the interior which has taken 3 applications of cleaning fluid to dully remove. The dirt and debris which was left on the dashboard from the original removal/storage at the repair centre/installation of the new windscreen was also not cleaned off.

My car was returned to me with a problem with the 4x4 system, possibly due to it being winched onto the repair truck, as opposed to lifted on as is supposed to happen with cars with a 4x4 drivetrain.

This is my second order from Heinnie and again i have not been disappointed. Easy to use website, ordering and updates. I used the standard/free delivery and the knives arrived 2 days after ordering. Overall just excellent!

I've ordered a few items from Uttings over the years and have never had any kind of problem. With the last item i ordered i was sent both emails and texts to let me know exactly when the package was going to be delivered, very helpful. Item arrived well packaged and exactly as described.