Fees not explained till you've already signed up
When I went to claim compensation for a delayed flight I was directed to what I thought was part of the EasyJet website. Only after I had filled out all the requested information did I realize that I'd signed up with a law firm that was going to take a big chunk of the award I was due -- and that I couldn't cancel. I got my award fairly quickly, but after all the fees I received 165 euro from a 250 euro award. I would not have used Flightright if they had disclosed their fees up front.
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