Been waiting weeks for the service appointment, today the technician went to the wrong address due to old data in AEG's system. They promised me to put me in an emergency help queue and then send me a new proposal in 3 weeks. So disappointing.
Very disappointing since I received lamps with the value of 500 Euro that were in a different colour than ordered. Instead of offering exchange they said they could give me a discount. Then they stopped communication. Would never order from them again.
What was good is that the checkin in digital, and that the contract was shared digitally. The car itself was fine. What I didn’t like was the waiting time at check in and also at check out. There was only one person at the counter and he was very focussed on his customer at the desk, which is good. But it takes long to wait, so more people would be better.
August 18, 2025
Unprompted review
Reply from Yours Car Rental
Hello, Thank you for sharing your experience with us. We’re glad to hear that you appreciated our digital check-in process, the digital contract, and that the car met your expectations. We also take note of your comments regarding the waiting times at both check-in and check-out. During the high season, our stations can become very busy, and while our colleagues strive to give each guest the attention they deserve, this may occasionally lead to longer waiting times. We truly appreciate your patience and understanding, and your feedback will help us further improve our staffing and procedures for peak periods.
Plus: The product is very good, the way to make the cards was easy.
Negative: Payment experience was very bad. Two times it crashed but still money was deducted from my account. Including the last working attempt I paid three times for one set of cards. Instead of being notified proactively I needed to call customer service and was promised the money would be returned within 2 weeks. Good luck to me then. Price is on the high side
January 11, 2017
Unprompted review
Reply from CEWE
Dear customer,
When we check the order, we see indeed three payments. Our apopogies for the inconvenience caused.