Worst customer service ever
The ear buds are brilliant when working, but the left one disconnects when covered from the charging case. Now this is the reason for the 1 star rating....customer service is a disgrace. Quick response initially, but always chasing for a response, they now don't even respond. The 2 warranty claim is a farce as once you prove the product is at fault they then just ignore you.
Shame as they are onto a really good product.
Reply from Ozlo Sleep
We're sorry to hear about your experience and the frustration caused. What you're describing with the left Sleepbud® disconnecting isn't expected, and we understand how frustrating that must be.
We've located your ticket, and a senior member of our team will be stepping in to personally review your warranty claim and help move it toward a resolution. Thank you for bringing this up and giving us a chance to make it right.