CDON's Deceptive Practices Leave Customers in Limbo
I ordered an item from Nördic AB through CDON on December 9, expecting it to be delivered by December 10 or 11. I specifically needed it by December 13, yet that date has come and gone, and my package hasn’t even been sent to the carrier, Instabox and Instabox told me that if they receive the item today, they could deliver it by December 15—but my deadline has already passed!
I chose CDON despite the obvious markup because they showed that the item was in stock and would arrive on time. Meanwhile, the Nördic AB website clearly listed the item as unavailable. This is nothing short of deceptive!
When I tried to cancel my order, CDON flatly refused. Now my order is stuck in limbo because Nördic AB hasn’t sent it—probably because they never had it in the first place! The only pathetic option they give me is to return it at my own expense when it finally shows up.
This situation is beyond infuriating. CDON outright lies about stock levels and delivery timelines, then hides behind their policies when things go wrong. Their disgraceful customer service and total lack of accountability are truly unacceptable. I am furious and deeply dissatisfied with this entire experience!
Update: I got contacted by CDON, and I’m relieved to report that my order was canceled, and I received my money back. Thank you for that quick resolution.
While I'm happy to see that you're taking steps to revise your systems for a clearer and more transparent shopping experience, I really needed the item by a specific date.
I hope that future improvements will lead to better accuracy in stock availability and delivery timelines, as this will enhance the overall shopping experience for customers like me.
Thank you for your attention to this matter, and I look forward to seeing these changes implemented.
Reply from CDON Danmark - Nordens største markedsplads!
Hi,
Thank you for sharing your experience. We completely understand your frustration that your order was not delivered on time and that the communication regarding stock levels and delivery timelines has not been clear. We have now located your case and responded to it, and we are working together with the store to find a solution to this situation.
We are following up internally to ensure that our procedures regarding stock information and delivery times become more reliable in the future, and we take your feedback very seriously. We apologize that our customer service did not meet your expectations, and we want to improve this. Your feedback is valuable and helps us enhance our processes and communication.
We hope we can restore your trust and ensure that your future orders reach you more smoothly ✨.
Kind regards,
CDON Customer Service