Please change UPS to another delivery company
I am writing to express my dissatisfaction with the delivery experience associated with my recent order, specifically due to your logistics partner, UPS.
While the customer representatives at the Dr. Martens have been extremely helpful, your delivery partner UPS has been the worst.
My first shipment was simply lost by UPS. This alone was unacceptable. Unfortunately, the replacement shipment did not go smoothly either. For the second package, I explicitly changed the delivery date from 18 December to 19 December through the UPS system, and this change was clearly accepted and confirmed.
Despite this, the courier attempted delivery on 18 December, marked me as “not at home” (which was entirely predictable, given the approved delivery change), and then redirected the package to a remote access point located approximately 5 km from my home. This location is not reachable by public transport, is situated in an industrial area surrounded by car repair shops, and feels unsafe and poorly chosen for customer collection.
After what can only be described as a long and unnecessary delivery ordeal, I did eventually receive my package. However, this experience has significantly impacted my perception of ordering directly from your website.
I strongly encourage Dr. Martens to reconsider its partnership with UPS, as these issues are not isolated incidents. They are widely documented on independent consumer review platforms, where UPS consistently receives negative feedback for similar delivery failures, false delivery attempts, and inappropriate relay point selections.
Regrettably, while I appreciate your products, I will no longer place orders through the Dr. Martens website as long as UPS is the delivery provider. In the future, I will purchase Dr. Martens products only through third-party retailers that use more reliable carriers.
I felt it was important to share this feedback directly with you, as delivery quality is a critical part of the customer experience and directly reflects on your brand.
December 18, 2025
Unprompted review