Andreas Gerolemou

Prices for water fountains were great and I was helped by customer support promptly on WhatsApp. Would definitely buy again.

The support team was polite and professional throughout all email conversations. They understood my problem and were very responsive. Ultimately solving my issue in due time. Thank you!

I love my stainless steel wave, especially since I can customise the vibration and head swivel to my liking. And a definite pro is not having to pay an arm and a leg for it

Andy is always friendly and solves any issues I have fast.

First time user, but the build quality is excellent and the concentration of LEDs are high compared to all other masks on the market today.

Ik heb onlangs geprobeerd mijn contract bij Odido te upgraden om een nieuwe iPhone te krijgen, en het was een complete ramp. Hoewel hun website me een ordernummer gaf, ontving ik nooit een bevestigingsmail. Toen ik contact opnam met de klantenservice, konden ze mijn bestelling nergens vinden. Het voelde alsof ik vastzat in een eindeloze lus zonder uitweg.

De ervaring met de klantenservice was net zo frustrerend. Van de zes mensen met wie ik sprak, probeerde er maar één echt te helpen, maar zelfs toen werd het probleem niet opgelost. Mij werd beloofd dat ik teruggebeld zou worden, maar dat gebeurde nooit, waardoor ik keer op keer zelf moest bellen. Meestal werden mijn gesprekken abrupt afgebroken—niet vanwege slechte ontvangst aan mijn kant, maar door hun gebrekkige systeem.

Hoewel de service verschrikkelijk is, zit ik vast omdat ze redelijke prijzen hebben.
Gezien deze aanhoudende problemen kan ik Odido niet als serviceprovider aanbevelen. Hun onvermogen om klantproblemen effectief aan te pakken en technische problemen op te lossen is gewoonweg onacceptabel.

Na zorgvuldige overweging heb ik besloten om mijn Fujifilm-camera te verkopen. Het was moeilijk om te doen omdat ik zo dol ben op de camera, maar de afgelopen paar jaar heb ik hem nauwelijks gebruikt. Aangenaam verrast dat ik een goede prijs kreeg aangeboden om hem te verkopen. Het proces verliep vrij snel en ik kreeg kort nadat mijn camera was ontvangen de fondsen op mijn rekening.

After receiving my pair of shoes, and trying them on I realized they were too small. I decided to return the shoes. After checking on the website, no where was it mentioned that I had to pay for returns myself.

I contacted customer support and they insisted I needed to pay for the returns. They refused to waver the fees of €23!

I live in the Netherlands so the returns policy for outside the UK is not clearly stated on their site. If the communication is not clear, how can you enforce this policy? It's unacceptable.

Great quality fabric, good service

Beautiful lamp. The package arrived on time. I'm not the biggest fan of polystyrene so I would like to see more sustainable packaging.

I love my minis, it's my third pair. I love how they fit and music quality at concerts sound great. Great with the aluminium case

Have ordered a few times on Spartoo. Their service is excellent and the ordering system is easy to use. Also great is the free returns if the size is not correct. I've actually never needed to call their customer care line because their website and service is superb.

I ordered an iPad off Neckermann.nl in November 2013. The price was great but there was a waiting period of 2 weeks which I was ok with. It has now been more than 2 months and after many calls to the customer service centre the only answer I get is that they do not know when the stock will arrive.

If they sell something for a good price, then they should be able to stock this item within the time period indicated. If they can not, then they should make a plan to cover their mistakes and get the customer their order. All other online shops have stock of the product, no shortage of the product was announced by the manufacturer. It just seems like they are trying to get out of making a pricing mistake by forcing the client to cancel the order. Unacceptable.

How long will the customer have to wait before they receive the product? How many reviews must a client write before Neckermann.com does something about it?