Nina Brandt Sørensen

Pengene er trukket dagen efter bestilling, men har ikke modtaget noget info om at pakken er sendt. Efter flere henvendelser til ejer Claus Thomsen har det ikke været muligt at få dokumentation på at reglen med at penge først må trækkes når varen er sendt er overholdt. Jeg har skrevet at jeg dd. har annulleret ordren samt gjort indsigelser til banken over dem. Anbefaler ikke at handle her eller hos nogle af de andre webshops ejeren bidrager til.

Opdatering efter simple fashion har svaret.
Pengene var trukket men pakken ikke sendt. Det kan jeg læse mig til er et gentagende problem for denne webshop. Handlen har jeg givet butikken besked om er annulleret og indsigelser i banken har medført at jeg har fået pengene tilbage, da det ikke er tilladt at trække penge før varen er sendt - uanset hvad der står i den auto-generede bekræftelse fra webshoppen om leveringstid.

Perfekt. Hurtig levering og produkt som lovet

Få nu fixet det problem og giv folk pengene tilbage for den periode det ikke har virket

Ved cast stopper programmet efter 10-20 sek og man kan sidde og glo på en badering der kører rundt.
Fix det! Og ud med en opdatering.

I får simpelthen bundkarakterer fra mig. Gider ikke handle hos jer mere. Hverken privat eller erhverv. Årsagen er total manglende engagement fra jer. Man får ikke varer. Ikke besked. Aftaler holdes ikke. Medarbejdere kunne ikke være mere ligeglade med denne ordre.
Ved ikke hvad der er sket med jer, men gode gamle Dustin findes ikke mere Hilsen Nina ordre 301906736

Ikke velorganiseret. Kunne ikke finde varerne til nogle af dem i køen, selv om vi var informeret om at det var klar. Så vi stod der længere end nødvendigt. Savnede at kuglepennen alle skriver under med også lige fik lidt sprit....

PAYPAL NO BUYER PROTECTION. Takes forever to fill out forms, sign, return, document and do all kind of things. Even all is done, they can still change their approval of refund to "no refund". This is NOTHING BUT A MONEYMAKER who do nothing to protect buyer from fraud companies/defect products/quality issues.
Dont use paypay if you think you are better with "protection". There is nothing but crazy processes to try to follow, lots of extra work and their poor judgement leading to totally waste of time.

Use your normal visa or mastercard .... there is better protection and refund options. Never more PAYPA

Fraud. Only got a half of the order and it was NOT USABLE. They replied one mail, and never heard again. Have requested a refund from paypal. Never buy from this company. They just take your money and disappear.

Honestly the stars should be minus 5, not one. But thats the lowest there is.

Here is the story:

1. july 2018 I win auction 554578
554578 Chloé axelbandsväska Marcie i svart präglat skinn
(Collect at Magasin 5, Frihamnen)


Item number 554578-chloe-axelbandsvaska-marcie-i-svart-praglat-skinn/

Condition
Minor wear

Smärre slitage

1. july I sent mail to Stockholm about price for sending the bag to Denmark. No reply
3. July I sent another mail to Stockholm Auktionsverk about price for sending bag to me in Denmark.
3. July I get reply with price for sending it to Norway …. My address is Danish
3. july I reply and get price for sending it to Denmark
3. July I pay the bag incl postal price total : 4905 SEK
7. july I receive the package. Open it and can immediately see the handle is broken. No signs of the ”Minor wear” but a defect bag. It is surprising to me how anyone can take photos of this bag and make the condition text without seeing it is broken in the handle.
7. july I write to Stockholm auktionsverk inclusive photos and expect you to take the bag and return the paid funds incl transportation
7. july I contact Stockholm Auktionsverk by phone to confirm that I can return it and provide my bank account number and the track and trace number from PostNord CC703502102DK

7. july Confirmation about the return from Stockholm Auktionsverk. Return number 22619.
17. july i check the track and trace and find out that the bag is on its way back to Denmark since Post Nord dont know where to deliver it. The adresse i have put on the package is the adress in the footer of all mails from Stockholm Auktionsverk. I call Post Nord denmark and sweden many times to have it delivered to Stockholm Auktionsverk, but at this time it is already on its way back and i can do nothing but wait. Auktions house reply is that the adress i have sent it to is correct.

20. july, I want to double check before sending again to same address. Stockholm Auktions house mail that the adress was not correct anyway (even it is directly copy from footer in mails) and i get the correct.
24. july. Package sent with GLS and track and trace sent to Stockholm Auktionsverk
29. July GLS states it has been delivered 26. July, but Stockholm Auktionsverk can not locate it.
30 july, stickholm auktionsverk still can not locate it
31. july The bag is found. Mail stating it has been found and now is on Beatas table.


No news from Stockholm Auktionsverk periode 31. July to 25. August where i write to ask why the refund has not been made.

23. august Im asking where the refund is in mail.
24. august I call Stockholm Auktionsverk but can not get an explanation. Can not get in contact with anyone with this responsibility. Promise to provide Beata with mail to contact me.

I got no call.

25 august. I call Stockholm Auktionsverk. Are told Beate is managing this case, but is not working saturday. Confirmation that the bag is broken, but employee is not allowed to tell anything about the case.
25 august reply from Stockholm auktionsverk that the refund can not be approved by Beata. No explanation about what is going on.

27. august I call again to talk to Beate. But its not possible the next week since she is busy. Still no explanation about what the problem is.
28. august confirmation from reception that Beata is notified about calling me, but she is going to look into it tomorrow.

How many tomorrow are there? and what is the issue?

29.8.2018. It has been 35 days since the bag is received in Stockholms Auktionsverk. And i still have no refund or explanation about the issue. I can not even count what number of “tomorrow” it is.
At this point i can not accept a phone call, since i need the documentation for future action.

31.8.18 FINALLY reply about what the issue is ... but...
Hi Nina,

Thank you for contacting us. Regarding your complaint, there was nothing wrong with the handle. Thereby, you were refused the complaint.

31.8.2018

Hi

What do you mean with there was nothing wrong with the handle? Did you see it? Lucky that i took photos of it before sending, so i can provide you with the opportunity to see it.

Im attaching photos here of the bag with broken handle. I have attached my photo and the photo from the auction where it is hidden tho shown (if you know where the damage is). This document that the damage was there already at the point of taking photos for selling.

Im surprised you think a bag with “minimal traces” shall be broken in the leather like this, so im guessing you have not seen the bag your self. Kindly look at the bag live or trust my photos. Thats a broken handle of a bag and it doesnt go under “minimal traces of use”.

Im looking forward to hear from you.

Afterwords!
Dont ever buy anything from this low quality auction! They are not living up to their responsibility as auction house.
Even their own employees has confirmed they have seen the bag and that it is broken. I have confirmation for it could be returned and refund would be made. This is just fraud!


Update 22. september 2018

3. september im FINALLY told that they agree. The bag was broken and i will get my money back.

Now its 22. september and still no money on my account. That means that it has taken 31 July to now 22 sep .... and they haven't made the payout. In thinking Stockholm Auktionsverk is on the edge of broke, since they can not full-fill their customer obligations. My advise is still ...dont buy anything from this place. Find another. There are lots of places where they take customer care seriously.


Update 3. October

Still no refund for the broken bag. Communication is leading no where. One poor employee has to provide me with empty promises from the complaint department.

Getting messages that the department for payout are out of office but back in a week. Thats now 3 weeks ago. Still nothing but getting replies that this and this department will contact me. No on ever does, and no refund is made.
I can understand Lauritz owns Stockholm Auktionsverk now, so am going to write some managers on linkedin to get some attention.

Dont buy anything from this place. They are not competent to evaluate an item or do simple customer service.

...but i got a "reklamations number" 22619...

Update: can recommend other to go to linkedin and find Stockholm Auktionsverk and write to the one with the highst title. Yes it is "over the top", but it looks like it worked. Very short after i got message that the refund has been made, so im expecting my money back soon.

Bliver nok ikke idemøbler næste gang.

Bestilte et sæt havemøbler (4 stole og et bord). rabatten var dog god, men jeg havde alligevel forventet mere.
Da jeg skulle afhente det fandt jeg ud af at det var samlesæt. Kassen på bordet var skadet et underligt sted. Jeg spurgte ind til det, og fik at vide at de var to der havde set det efter. Alt ok. Da jeg havde tæske travlt og skulle have gæster i dagevis, ansatte jeg en gut til at samle det.
Grunden til at der var hul i pakken på bordet, var at posen med skruer var fjernet. Jeg ringede til kundeservice og flere butikker. Intet held. De ville sende dem. Jeg modtog en pakke med skruer nogle dage efter. Hyrede manden igen. Og gudbedredet om skruerne ikke var så lange at de ødelagde bordet. Igennem kundeservice røg en klage. De beklagede og bestilte et nyt bord og jeg kunne få 300,- i kompensation (det dækker så ikke ham jeg to gange havde ansat til at ordne det).
Anyway, sådan var det bare.
Jeg modtager sms om at jeg skal bestille afhentning. Forventningen om at jeg kan tage fri, så jeg kan sidde hjemme hele eller halve dage for at tage imod et bord som jeg selv skal samle, er lige i overkanten. Ringer til kundeservice og aftaler at det skal sendes til nærmeste forretning.
Dagen efter modtager jeg endnu en sms om at jeg skal vælge hvornår de skal komme med bordet. Så jeg kontakter kundeservice igen. Der var ikke information om at jeg havde ringet dagen før og det var aftalt hvor det skulle leveres. Grunden var at jeg skulle have fat i butikken. Der kom så en oplysning om at jeg skal levere det ødelagte bord tilbage ellers kan de ikke udlevere det nye. Omstilling til butikken lykkedes ikke hele 3 gange, så jeg gav op og kørte der over.
Der fik jeg dog en venlig betjening af en medarbejder der godt kunne se at historien var noget træls. Afventer så besked inden for 2 uger om at jeg kan hente det i deres butik mod aflevering af det gamle (no problem).

Stolene var ikke særlig nemme at samle. Vejledningen siger 30 minutter pr stol. Det passer meget godt. Desværre var stel noget skævt et par steder, men de kan da bruges. Og flot design de har, men træls oplevelse.

Ærligt, som selvstændig må jeg sige at jeg enten forkæler mine egne kunder eller idemøbler skal oppe sig....

Har lige bestilt og har fået yderst yderst yderst god service. Glæder mig til at modtage sengen og håber at kunne lave endnu en god anmeldelse derefter.

Nina

Man skal betale mere og mere hele tiden. Selv om man betaler abb PLUS 99 for fuld funktion og for at andre kan svare, så får man ingen af delene. Man skal betale ekstra ekstra ekstra hele tiden.

Hold jer langt væk. De andre der inde har heller ikke abb, så det er ikke til at kommunikere. Troede jeg var dækket ind for det ved at betale ekstra 99,- men næh nej.

Bestilte toner her fra. Printer går helt amok når den er sat i, og hvis jeg er heldig bliver der printet men jobbet bliver ikke afsluttet. I konfigurationen på printeren står der at det er falske tonere der er i, så den kan ikke vise forbrug mm. Skrev til firmaet og fik mail om at de bestemt var kompatible. Vi mailede frem og tilbage og han ville undersøge noget med vejledningen. Hørte ikke mere fra ham, og har rykket. Også uden resultat. Lad være med at bruge jeres penge her på falske ubrugelige produkter. Jeg spildte 620,- på 4 ubrugelige toner patroner. Nina

Fin handel indtil det gik op for mig at man skal betale abb. for at handle der. Synes det er bondefangeri. Er sikkert blevet gjort opmærksom på det undervejs, men så åbenbart ikke tydeligt nok. Køber fremover på engelsk site. Der er gratis levering af de helt samme produkter.

Købt hårprodukter. God hurtig service.