I ordered a dress from here that was on…
I ordered a dress from here that was on sale for a wedding I had coming up in a couple of weeks. For a whole week I received various emails about how they were sorry it was taking longer than normal to send out my dress and a guarantee it would be shipped soon. Finally, one whole week later, they informed me that there was an inventory error and they actually did not have the dress I ordered and issued me a refund. At this point it was too late to order a new dress and have it get here on time.
I asked if they could at least honor my purchase price in a different color and they said they had already issued the refund. They told me they were giving me a 10% discount for the inconvenience, but looking at their website literally anyone can get a 10% discount by just signing up for email. It doesn’t even cover shipping.
I already thought the price was way too high for a 100% polyester dress, with the additional pain of conducting terrible business on top of it I will absolutely not be purchasing anything else from them in the future
Resposta da MESHKI
Hi Isabella,
We’re truly sorry to hear about your experience. We completely understand how frustrating and disappointing this must have been, especially with your wedding approaching and after receiving multiple updates that your order would be shipped soon.
We sincerely apologise for the inventory error and for the inconvenience it caused when the dress was ultimately unavailable. We also understand your frustration with the resolution offered, and we’re sorry it didn’t feel meaningful given the circumstances.
We’d really appreciate the opportunity to look into this further and see if there’s a way we can turn this experience around. We’ve sent you a private message to gather more details and have our team review what happened.
Thank you for bringing this to our attention — we hope to have the opportunity to make this right.
Kind regards,
Team MESHKI