Thank you so much for your feedback, and we’re really happy to hear that you love the foundation!

We’re very sorry for the delay with your order — this is not the experience we want to offer. Sometimes processing can take a bit longer due to customs checks and local procedures, but we completely understand your frustration and truly appreciate your patience.

We have also contacted you via email and started an investigation into your shipment. Please rest assured that we will do everything we can to resolve this for you as quickly as possible.

Thank you again for your support and for sharing your experience with us.