Hello Luis,

Thank you for reaching out!

From what I can see, it would seem that you might have been a victim of a scam.

We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.

As a fully licensed financial institution in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.

I will now transfer this issue to our analyst team, which will ask you additional questions in order to understand your situation better, as well as provide you with further support.

Thank you for your ongoing patience!

Regards,
Julia
Head Of Customer Support