A encomenda demorou 8 semanas a chegar
A encomenda demorou 8 semanas a chegar, um prazo bastante superior ao esperado. Apesar da demora, houve sempre comunicação entre o fornecedor e o cliente, o que ajudou a acompanhar o processo. O produto corresponde à descrição e tem boa qualidade, mas o longo tempo de espera afeta a experiência de compra. Se a entrega for um fator decisivo, pode ser algo a considerar antes da compra
Resposta da The Foozie™
Hi Pedro,
Thank you for taking the time to share your experience. We truly appreciate your patience throughout the process and are glad to hear that you were happy with your Foozies and our communication.
We completely understand that the long wait time was frustrating, and we sincerely regret the delays you faced. Unfortunately, your original order was held up in customs in an isolated case. When it became clear that it wasn’t moving forward, we arranged an express replacement to ensure you received your Foozies as quickly as possible.
We are always working to improve our shipping processes, and your feedback is incredibly valuable in helping us do so. If there’s anything else we can do to improve your experience further, please don’t hesitate to reach out.
Thank you again for your support!
Ashley @ The Foozie