Rangemaster Avaliações 

We bought a induction cooker "Professional Plus 60" at £1,000. After 10 months, the mainboard to replace, 5 months later, the same issue, 1 year and a half after, again. But not covered by the warranty anymore. They don't want to recognize that there is a problem with this component. They proposed to charge us for the repair, without any garanty that it won't occur again.

Agata was incredibly helpful with my query about replacement plugs for my Rangemaster sink. She took the time to check the correct part, kept me updated throughout, and arranged two replacements under the warranty free of charge. The whole process was quick, friendly and very easy. Thank you, Agata, for such excellent customer service. It was really appreciated.

Extended Warranty Registration - I was a little confused on how to register the warranty with Rangemaster. I contacted Customer Care, and Agata was superb. She was so helpful, excellent response time and sorted my issue in less than 10 minutes, via e-mail! Thank you so much!

Keith and Clive
Arrived on time, very professional, polite and explained the appliance in full.
They are a credit to the company

Lak and Mark were very professional and did a great job of removing our old cooker and installing the new one. Thanks guys, good job

A £2,000 hunk of junk, with aftersales that reeks of just don’t care.

After 16 years our previous faithful Rangemaster fridge freezer gave up, so we immediately replaced (foolishly) with a new RXD side by side. A snip at £1,900.

Problems started immediately, with doors that did not line up. The retailer passed us onto Rangemaster. Rangemaster passed us to Pacifica (avoid avoid avoid) and they passed us to an incompetent sub contractor. They tried and failed to align the doors, resorting to mole grips to try and bend the metal fixings. Anyway after much fuss, it got sorted.

Since then, we’ve been plagued by issues - mostly the fridge not defrosting and then overheating. This weekend, it died at just 3 years old. I reckon that’s £600 a year.

I called Rangemaster Customer Services for help as per the website guidance. The IVR redirected me to Pacifica (still avoid avoid avoid). First, they picked up the call after a wait, then no one spoke.

Then I got an offshore contact centre who could not understand me. Nor me them.

They would not help with a repair enquiry out of warranty, and only kept repeating I was not on the system so could not help.

Eventually I was given a different Pacifica number … and rather than being able to talk to someone to discuss options, went through an AI automated IVR to book an appointment.

AGA Rangemaster - you are a premium priced product. Why do you care so little about your customers? And why do you subcontract to could not care less buffoons.

Two grand down the toilet. Premium name. Premium (alleged) product. Ultimate in poor service. AGA Rangemaster fridges? Cannot Recommend A Purchase.

*** Update ***

Just paid for a repairer and they confirmed faulty compressor and knackered inverter.

This SHOULD NOT happen to a three year old, two grand appliance. Shameful brand.

We had a problem with our Rangemaster cooker and although the service from Pacifica was not great, Eugenie from the Executive Office was really helpful and rectified the issues. When the new cooker arrived with Lak and Mark they were lovely guys, very polite and respected our home from arrival to departure. The gents took their time to go through how everything worked even though we had the same product before. All three members of staff that we have dealt with have been a credit to Rangemaster.

I contacted Rangemaster for a query regarding my cooker and the warranty, Charley responded promptly and sorted my query quickly with no fuss, Rangemaster will always be my go too for kitchen appliances. Excellent customer service. Very happy. Thank you Charley.

Sharon, Rangemaster's Home Delivery Co-ordinator, was most helpful throughout. We were advised that the new cooker would be delivered three days earlier than the original date, which was great. The delivery and removal were smooth and quick and the men doing the work were very friendly and polite. We are vey happy with the cooker itself, so the whole experience with Rangemaster has been excellent.

This is the second Rangemaster Professional Plus 110 induction Cooker after the first one failed to work and was subsequently given a major fault and taken away and replaced.

The like for like Replacement has been in situe just under 3 weeks and We have already had an engineer to visit who said it needed re-calibration !!! He fiddled around and got it working but the day later it’s broken again . This is beyond Poor for a £3000 cooker and We are not happy with the speed of response from Rangemaster and would not recommend this Cooker .

We've had a Rangemaster cooker for nearly 10 years, it's well out of it's warranty and has had no issues in that time. One of the door handles became faulty, Rangemaster sent me a replacement free of charge. Excellent customer service, beyond what was strictly necessary but appreciated and has made me a brand ambassador for them. It's so refreshing to encounter a company that exceeds expectations.

Purchased a Rangemaster Classic 60 induction hob cooker. Delivered early January from AO and was well pleased with the service and the cooker.
Took some time having changed over from Lpg hob to induction and all seemed well.
Cooker comes with 2 year warranty which was encouraging and made us feel confident in the brand. That's as good as it got.
In July switched on the hob and the trip to the house went. On investigation appeared the hob had failed.
Contacted Pacifica who handle warranty repairs for most brands of cooker in fact pretty much all types of white goods and cookers.
Appointment made.....takes a week for an engineer to turn up. When Chris did get here was very helpful but had only come to investigate the fault then disappeared into the mire and did not return untill Tuesday 11th of August so approx 3 to 4 weeks.
Turned up with a new circuit board which I priced up at approx £400 once I got the part no off it. Appears most parts of this cooker are outsourced and only bit Rangemaster is the badge and cream colour. Think you could get a black one called something else much cheaper but same 'under the bonnet'
So a Rangemaster Classic 60 only lasted 6 months, is only a Rangemaster in name, if it fails be prepared to be without a hob for a month and if at the end of the 2 year warranty you haven't binned it get extended warranty or you will be shocked at the cost of repair.

Couple of minor issues with missing kick plate and small ding in door when the oven was unpacked to install. Customer service sending new kick plate and an engineer to replace the door. Excellent service!!

Excellent service from start to finish. Charley was friendly, efficient and professional, and everything was handled flawlessly. I couldn’t fault the service and would happily recommend them.

Email reference 1157109

Skip and Clive came this morning to remove my old cooker and do a site survey before next weeks Aga installation.They made the process look effortless and my beautiful parquet flooring has not got the smallest scratch!
Skip in particular was a mine of information and was So helpful. I would love it if he could install my new Aga next week.

Brought Rangemaster cooker classic 60 induction, have had nothing but trouble, do not buy one.

Charley went straight to solution for an ongoing simple cooker hood fault.

I phoned rangemaster as I could not find the link for my new classic design range cooker user guide. Spoke to Aleysha who was very helpful and sent me the link.

The company make the best oven in my opinion this is my second. Please keep up the excellent quality. dont change, However please make it easier to speak to a person............please x

Terrible oven. Broke 3 times in the first year. First the door broke, then the fan went and then the induction hob failed meaning all rings broke leaving me without a working hob.
It took nearly two months for the hob to be fixed in midwinter. In this time I was left heavily pregnant with a toddler with no quick way to warm up food. Eventually after hours on the phone and over 10 service visits, some of which were cancelled on the day, across the year the oven was replaced. For this ridiculous inconvenience where I had to be in the house for a 4 hour window every time a technician came I received £100 compensation. Absolutely appalled that a £1000 oven can have three major faults in the first year and the customer service related to the warranty was the most incredibly frustrating and distressing at times experience. Will never ever recommend a Rangemaster oven to anyone. Avoid at all costs.