Roborock Avaliações 

Il robot dopo tre mesi di vita è intenso e soddisfacente lavoro non si ricaricava più . Spedito alla casa dopo alcuni tentativi infruottuosi di riparazione guidata
Rapida risoluzione , cambiata scheda e batteria in garanzia

Staaaaaaay away. They sell machines that do not connect to the internet. The support guy told me to RETURN it because THE DEVICE CONNECT ONLY TO SPECIFIC NETWORK TYPES AND NOT ALL NETWORKS (including condo/university/residence networks). So, their SMART solution was to use hotspot from ANOTHER PHONE to use the machine. What if I do not have another phone? Maybe get married so that you can use their machines. A wife for a hotspot so that roborock can sell their non engineered machines. I pray they go bankrupt soon.

Voilà 1 an que nous avons acheté un roborock f25 combiné et déjà 4 retours SAV je suis un peu énervé car pour un produit à plus de 600 € nous nous attendions à avoir un appareil de qualité !! Dès le départ des ennuis et ils ne nous ont même pas proposer un remplacement de produit.
Impossible de joindre le sav par téléphone.
Donc franchement c'est terminé

⭐ 1/5 — BUYER BEWARE: TERRIBLE PRODUCT SUPPORT & CUSTOMER SERVICE

I seriously regret buying Roborock.

I paid premium money expecting a premium, reliable robot vacuum. Instead, after only about 6 months—and with very little actual use—the machine quit working.

But the product failure isn’t even the most frustrating part. The customer service experience was worse.

After contacting Roborock about a machine that failed after only six months, their solution was to offer me a $20 credit—and that $20 can only be used toward purchasing ANOTHER Roborock product.

Are you kidding me?

After spending hundreds of dollars on a supposedly premium product that barely lasted six months, why would I want to spend MORE money buying another one from the same company?

A $20 credit toward another purchase is not a meaningful solution.

When a company sells expensive products, customers should expect the company to stand behind them when something goes wrong this quickly. Based on my experience, Roborock completely failed that test.

I have owned many expensive appliances and electronics, and this has been one of my most disappointing customer-service experiences.

My advice: THINK TWICE BEFORE BUYING ROBOROCK.

Don’t just look at the features and reviews when the machine is new. Ask yourself what kind of support you’re going to receive if your expensive robot stops working months later.

My experience was simple:

Hardly used.
Failed in about 6 months.
Customer service solution: $20 credit toward buying another Roborock.

That tells me everything I need to know.

⚠️ BUYER BEWARE. I would not purchase another Roborock product.

Ich dachte, mit dem Roborock S8 MaxV Ultra für diesen stolzen Preis kauft man High-End-Qualität und Premium-Service. Was man stattdessen bekommt, ist ein Haufen Technikschrott und der mit Abstand mieseste Kundenservice, den ich je erlebt habe.

Von wegen technisch top: Die Kiste verliert ständig die WLAN-Verbindung, navigiert plötzlich gegen jede Wand, als hätte sie Orientierungslosigkeit im Endstadium, und die angebliche Wisch- und Absaugstation stinkt trotz ständiger Reinigung nach kurzer Zeit nach stehendem Wasser. Nach wenigen Wochen gab es dann den ersten handfesten Defekt.

Und dann fängt der Albtraum mit dem Support erst richtig an. Nicht nur, dass man tagelang mit automatisierten Standard-Mails abgespeist wird – man wird von diesen "Experten" auch noch regelrecht für dumm verkauft. Es wird einem unterstellt, man hätte das Gerät falsch bedient oder selbst kaputtgemacht, nur um sich vor der Garantie drücken zu können. Wenn man nachbohrt, wird man von A nach B geschoben oder die Leitung bricht "zufällig" ab.

Wer hier kauft, zahlt einen Haufen Geld für ein mangelhaftes Produkt und wird vom Kundenservice auch noch verhöhnt. Nie wieder Roborock!

El 30 de agosto 2026 realicé un pedido del Saros 20 Sonic y solicité su cancelación antes de que fuese enviado. A pesar de ello, el pedido fue enviado y, desde entonces, llevo intentando conseguir que cancelen la compra, que paren el envio con DHL y me devuelvan el importe íntegro.

He contactado varias veces con atención al cliente por teléfono y por escrito. Por teléfono me aseguran que se está gestionando y que no debo preocuparme, pero después esas promesas no se cumplen. Por correo solo han respondido en una ocasión y me dicen que el pedido no se ha cancelado. Evidentemente está claro que no quieren cancelarlo y eso contradice 100% su política de devolución. A día de hoy, sigo sin tener una solución.

Me parece vergonzoso e inaceptable que una empresa actúe de esta manera con un cliente que ha solicitado la cancelación antes del envío.

Atención al cliente falta a la verdad y no son una empresa seria tal y como dicen.

Desde luego, esta experiencia me ha hecho perder completamente la confianza en Roborock. Espero que, como mínimo, procedan de una vez a cancelar el pedido y devolverme íntegramente mi dinero o procederé a denunciarlos.

No recomiendo a nadie comprar a Roborock!!

Question à Roborock :

À partir de combien de réparations sur un même appareil considérez-vous qu'un remplacement devient plus pertinent ?

Pour ma part j'en suis à 2 SAV : batterie remplacée, capteur LiDAR remplacé mais problèmes toujours présents.

Réponse du SAV : un 3ème envoi en SAV....

Ce qui est frustrant, c'est que chaque échange avec le SAV semble repartir de 0, comme si l'historique du dossier n'existait pas. De plus, malgré des mails explicatifs complets, je reçois simplement des réponses scirptées sans prise en compte de l'historique.

A ce stade, mon robot passe plus de temps en voyage vers la Pologne qu'à nettoyer ma maison...

I had my roborock serviced 3 times in less than a year. I have the Q7 the first time was because the mop part of the robot would spray water from the resivour. So they sent me a new one. Then a few months later it started to leak water everywhere. Then I recently sent it in because it had a sensor error. I shipped it out in the original box with no damage and when i got it today the who box was damaged. Someone dropped it and the original box was ripped. They didn't have the decency to retape the box. The bottom of the box was open and it almost fell out. Roborock sucks!

Nach einem Jahr hat der Roboter Probleme auf den Teppich zu kommen und zu saugen. Oder er bleibt trotz vollem Akku mitten im Raum stehen und fährt nicht zur Box zurück. Seid Tagen schreibe ich mit dem Kundenservice. Dieser geht meiner Bitte,das Gerät zurückschicken und Vorort zu überprüfen ,nicht nach. Ich werde jetzt einen Anwalt einschalten. Schließlich hat das Gerät noch Garantie.

Come tecnologia penso sia il numero uno, ma bisogna augurarsi di non avere problemi. Assistenza tecnica pessima!

Service unterste Schublade! Trade In kann man in die Tonne klopfen! Selber bieten sie Modelle an für Trade In und wenn man alles befolgt und ihnen des einschickt, dann kommen sie mit unrealistischen Gutscheinen daher und immer neuen ausreden daher! Ehrlich Leute nimmt Dreame und ihr wird keine Probleme mehr kennen! Lässt die Finger von Roborock! Die Kunden werden bei dieser Firma nicht geschätzt!

I contacted Roborock Romania to ask whether the promotions currently available on Roborock’s official stores in other EU countries would also become available in Romania.

At the time of writing, the price differences across Roborock’s own official EU stores are substantial:

• Italy: Qrevo Edge 2 Set – €549.99
• Germany: Qrevo Edge 2 Set – around €550 for members
• Spain: Qrevo Edge 2 – around €599.99 for members
• Romania: Qrevo Edge 2 – approximately €715, while the Qrevo Edge 2 Set is approximately €903

These are not random third-party retailers or clearance sellers. These are Roborock’s own official stores within the European Union.

I did NOT ask for price matching. I simply asked whether Romania would receive a similar promotion.

Instead of answering the question, Roborock Romania replied:

“We do not accept price comparisons between different locations. Differences in storage, transportation and other factors between different regions may affect prices.”

This feels like a generic response that completely avoids the actual question.

I fully understand that prices and promotions may vary between countries. However, when the same brand is selling the same product through its own official EU stores with such large differences, explaining it mainly through “storage and transportation costs” is hardly convincing.

The difference is particularly striking for the Qrevo Edge 2 Set: approximately €550 in Italy and Germany versus roughly €903 in Romania.

That is a difference of more than €350, or over 60%, for essentially the same product sold by the same brand within the EU.

I was genuinely considering buying the Qrevo Edge 2, but both the pricing policy for Romania and the way my question was handled have made me postpone the purchase.

For a premium brand selling products in this price range, I expected much better transparency and customer support.

The customer service for this is useless. They promise a 1 year warranty that includes a "repair, replacement, or return for refund". I accommodated 2 attempts at replacement that started malfunctioning within less than a month and 1 repair that never fixed the issue.

The product has a design flaw and does not properly stop running if the main brush is jammed and melts the brushes despite being cleaned daily.

Customer service is non existent at this point. I have requested a refund numerous times and they just tell me if it is not within 30 days it is not valid. This 30 day limit on return for a defective product is not mentioned anywhere on their warranty page. This product is a scam.

Do not buy it.

Propriétaire d'un Roborock Qrevo S (qui vient compléter mon S6 MaxV et mon aspirateur lavant Dyad Pro), j'ai fait appel au SAV suite à un défaut de retour à la base (problème d'approche et d'amarrage). La prise en charge a été parfaite de bout en bout.

Étant moi-même technicien de maintenance en robotique, je suis naturellement très exigeant sur la qualité des diagnostics et des réparations. Le support a été extrêmement réactif et a fait preuve d'une totale transparence. Ils m'ont fourni le rapport d'intervention détaillé de l'atelier, confirmant une réparation parfaitement ciblée au lieu d'un simple bricolage (remplacement à neuf du module infrarouge, de la carte mère de la station et du faisceau des plots de charge).

J'ai testé le robot dès sa réception ce matin : le défaut est intégralement résolu et la machine navigue de nouveau sans aucune anomalie.

Un service après-vente d'un grand professionnalisme, rapide et à l'écoute. Cela conforte totalement ma fidélité à leurs équipements !

Robot has been in repair over 3 months of the first year I have owned it. Just received back again and lools like they haven't even touched it. Came back dirty and no visible fixes. The responses via email have been lacking in why it is not working.

I have been a loyal Roborock customer for years and have purchased multiple Roborock products, but after my experience with the Saros Z70, I will not purchase another one.

The Z70 is supposed to be a premium flagship robot, and the model itself was only released in the U.S. in 2025. Mine is now only a few months outside its one-year warranty and has already suffered a major mechanical failure.

The left wheel is stuck in the raised position, making the robot unusable. This is on top of other problems I've experienced: the battery doesn't last like it should, the mop pads constantly fall off, and the robot frequently gets stuck and needs assistance.

The most disappointing part has been Roborock customer support. I explained all of these issues, that the warranty had only recently expired, and that I've been a long-time customer who has purchased several of their products. I asked them to make a reasonable goodwill warranty exception and repair or replace the robot.

They refused.

Their solution was for me to pay for an out-of-warranty repair, including the applicable repair and shipping costs.

I understand that warranties have expiration dates, but this is a very expensive flagship product that hasn't even been on the U.S. market much longer than the warranty period itself. A major component like the wheel assembly should not fail this early.

I gave Roborock the opportunity to stand behind its product and take care of a long-time customer. Instead, I received no meaningful help.

I will not spend more money repairing a robot that has already had this many problems, and Roborock has lost me as a customer. I will not purchase another Roborock product.

If you're considering spending this kind of money on a Roborock, I strongly recommend considering what happens after that one-year warranty expires.

Ich kann diese Firma leider überhaupt nicht empfehlen. Der Kundenservice ist einfach enttäuschend.

Wir müssen unseren Roboter zur Reparatur zurückschicken und warten inzwischen seit zwei Wochen auf das Rücksendeetikett. Trotz Kontaktaufnahme mit dem Kundenservice haben wir es immer noch nicht erhalten.

In der Zwischenzeit sind wir zu Hause ohne unseren Saug- und Wischroboter. Ich finde es unglaublich, dass es so lange dauert, nur ein Rücksendeetikett zu schicken.

Wenn ich vorher gewusst hätte, wie schlecht der Kundenservice bei dieser Firma ist, hätte ich mich definitiv für ein Konkurrenzprodukt entschieden.

Sehr enttäuschende Erfahrung. Ich würde diese Firma aufgrund des schlechten Service nicht weiterempfehlen.

My Roborock Saros 10 (ordered October 2025, order 5208) stopped working while still under warranty. The diagnosis side was handled fine, no complaint there.

The return is where it falls apart. What they sent me is a scan code, not a printable label, and it only works if I take the parcel to a drop-off shop myself. The robot plus its dock is one box of around 20kg. I can't carry that to a parcel shop, and I don't have a printer at home either, so the printerless drop-off is the only route their code allows.

I asked them to arrange a collection from my address instead. They said no.

So I'm left booking and paying for it myself. DPD quote me 14 pounds for a collection, or 59 pounds if I want the machine covered anywhere near the 1,200 pounds I paid for it. Either way I'm out of pocket to return a device that failed on its own, inside its warranty period.

Sorting out a collection would have cost them one email. Happy to update this review if they do.

Der Roboter Saros 10 wurde Ende Juni gekauft und funktioniert nicht mehr.
Der Kunden Service gestaltet sich als kompliziert. Seit 1 Woche Email Verkehr .
Bisher keine Ruecksendung möglich .

Der Staub-/Wischroboter ist technisch toll. Anfangs lief er wirklich gut. Nach 1 Jahr gingen die Probleme los: Er findet die Station nicht, kommt nicht in die Station, wischt nicht mehr, kommt nicht mehr über keine Schwellen, etc. Nach intensiver Reinigung und Wartung läuft er wieder einige Tage besser - nicht mehr. Die Garantieabwicklung ist übel - man kommt kaum ran und dann erhält man Wartungshinweise. Diese darf man letztlich umfangreich Videodokumentieren (mehrere Stunden Aufwand). Wenn man dies leistet, darf man das Gerät einem Service-Partner einsenden und erneut x Dokumente einsenden - dies unter Einhaltung enger Fristen; während man selbst Wochen wartet. Mal sehen, wie die Abwicklung endet. Kauft besser das Gerät einer anderen Marke.