Watch out! This company sell their shoes and say it’s “ready to ship” when it’s not. You place an order and they vanish! Customer service is horrible and it took then 15 business days to answer. When... Ver mais
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Veja o que dizem as avaliações
Purchased a pair of kitten heel sandals from United Apparel Liquidators (UAL). They had never been worn, were display shoes. They still had plastic and stickers on the bottom and no signs of wear. I w... Ver mais
A empresa respondeu
This company is a TOTAL SCAM and has the absolute worst customer service!! I ordered velvet pumps and they arrived dented on the toes because of the way they were packed. Customer service does not ans... Ver mais
A empresa respondeu
I ordered several pairs of shoes from this company for the first time, and the experience was awful. The quality is terrible, the sizing runs small, and everything feels tight and uncomfortable. T... Ver mais
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1,4
Muito Ruim
96 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fraud
Watch out! This company sell their shoes and say it’s “ready to ship” when it’s not. You place an order and they vanish! Customer service is horrible and it took then 15 business days to answer. When they answer, they say they got a problem with their factory or something and your order will be delayed for 2 more months. A lot of people I know are going through the same issue. They don’t have the structure to operate their business in the United States and are not being honest with customers. If you complain on their Instagram page, they delete your comments and only leave the positive comments. This is fraud. Run!
15 de agosto de 2026
Avaliação não solicitada
Don‘t buy anything there!!
Don‘t buy anything there!!
They are a total scam, selling overpriced shoes with no way to return and the shoes are uncomfortable and customer service sucks!
7 de agosto de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi, Sybille.
Thank you for taking the time to share your feedback. We understand that return policies can be disappointing, and we appreciate the opportunity to clarify ours.
While many stores designate sale items as final sale, Larroudé allows eligible sale items to be returned for store credit, giving you the flexibility to select another style that may better suit your needs. Sale items are not eligible for refunds to the original payment method.
We also understand that our policies may not always meet every customer’s expectations. Our exchange-only terms are clearly indicated on the product page before the order is placed and are also included in the order confirmation email sent after your purchase. We’ve reviewed your order and can confirm that you were able to successfully exchange your original pair for another style.
We truly regret that your experience did not meet your expectations, and we appreciate you sharing your feedback with us. Your comments are valuable as we continue working to improve both our products and customer experience.
Warm regards,
Larroudé Customer Service
I was never delivered a package and…
I was never delivered a package and they wont refund me so I am stuck paying for shoes that I did not get. I got it thru the shop app so no refund. What a scam. Never buying from them again.
This segment is to rebut their answer to me. I tried several times to contact them. I called and told about my problem and never received call backs from agents. I emailed and never got a response. I finally had to call very early in the morning to get someone and still got the same negative response. I have bought a lot of shoes with this company in the past but they are a scam. Never buy with them.
They keep replying as they want to look good. I have emails I sent with no response back. Just save your money and go elsewhere. They have too many negative reviews. Not just mine. I think that says it all.
4 de agosto de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi, Rufus.
We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
What you've described is not reflective of the level of service or quality we strive to provide at Larroudé, and we completely understand how upsetting this must be.
To help us investigate your order and work toward a resolution as quickly as possible, could you please share your order number or the email address used at checkout? Once we receive those details, our team will review your case thoroughly.
We genuinely regret the inconvenience and appreciate the opportunity to make this right. Thank you for your patience, and we look forward to assisting you further.
Warm regards,
Larroudé Customer Service
----------------------------------------------------------------------
Hi, Rufus.
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you encountered.
After reviewing your case, we confirmed that the order was placed and successfully delivered in May 2026. The carrier provided proof of delivery confirming that the package was delivered to the original address provided at the time of purchase.
We also reviewed our records and were unable to locate any previous contact regarding the package not being received. As a result, our team was not aware of the issue and therefore was unable to provide further assistance at the time.
All relevant details were sent to the email address associated with the order.
We appreciate you bringing this to our attention and giving us the opportunity to review your order.
Warm regards,
Larroudé Customer Service
WHAT AN SHOWER
WHAT AN ABSOLUTE SHOWER THIS LOT ARE "SACKABLE SERVICE CHARLIE"
20 de julho de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi, Allen.
We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
What you've described is not reflective of the level of service or quality we strive to provide at Larroudé, and we completely understand how upsetting this must be.
To help us investigate your order and work toward a resolution as quickly as possible, could you please share your order number or the email address used at checkout? Once we receive those details, our team will review your case thoroughly.
We genuinely regret the inconvenience and appreciate the opportunity to make this right. Thank you for your patience, and we look forward to assisting you further.
Warm regards,
Larroudé Customer Service
I've called and waited on the phone for…
I've called and waited on the phone for hours and no one has picked up. I've emailed and no one has picked up. I ordered an in-stock shoe and they aren't shipping it nor sending any shipment information. Posting here because I'm praying they actually respond to me.
7 de julho de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi, Ray.
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
What you've described is not reflective of the level of service or quality we strive to provide at Larroudé, and we completely understand how upsetting this must be.
To help us investigate your order and work toward a resolution as quickly as possible, could you please share your order number or the email address used at checkout? Once we receive those details, our team will review your case thoroughly.
Additionally, our customer service phone number is (929) 214-1042. Could you please confirm if this is the number you have been trying to reach? This information will help us better understand the communication issues you've encountered.
We genuinely regret the inconvenience and appreciate the opportunity to make this right. Thank you for your patience, and we look forward to assisting you further.
Warm regards,
Larroudé Customer Service
The customer service experience was AWFUL.
The customer service experience has been very disappointing. It is nearly impossible to reach a representative by phone, and email responses are slow and often lack urgency. If you don't encounter any issues with your order, the experience is fine. However, if you need assistance with a return, exchange, or problem resolution, be prepared for significant delays and frustration. The product itself is okay, but the level of customer support does not match the premium price point.
17 de junho de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi Marie,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
What you've described is not reflective of the level of service or quality we strive to provide at Larroudé, and we completely understand how upsetting this must be.
To help us investigate your order and work toward a resolution as quickly as possible, could you please share your order number or the email address used at checkout? Once we receive those details, our team will review your case thoroughly.
Additionally, our customer service phone number is (929) 214-1042. Could you please confirm if this is the number you have been trying to reach? This information will help us better understand the communication issues you've encountered.
We genuinely regret the inconvenience and appreciate the opportunity to make this right. Thank you for your patience, and we look forward to assisting you further.
Warm regards,
Larroudé Customer Service
Larroude is a terrible company to deal…
Update 8/15:
I currently have a second dispute regarding order #LARR378577, which I placed and returned on June 29th. They still have not issued a refund for the two items. I'm sure this is also just a "glitch" in their system. I cannot stress enough to anyone considering placing an order with this company: save yourself the headache! This situation is absolutely ridiculous, and I've never had such a horrible experience with any company before.
Update:
Larroude has responded to this review but has not reached out to me, despite my providing contact details.
I called the correct number three times and waited a total of five hours, but I was never connected to a representative.
The order number is LARR376687, and the representative who emailed me back was Maryanne.
Larroude is a terrible company to deal with. Their customer service is nonexistent. The phone number listed on their site is out of service; the chat feature is always disabled, and I have never been able to reach anyone when calling the NY number (I waited for a total of 5 hours).
I ordered two sizes of a particular shoe, but it never indicated that it was an exchange-only item in the cart or during checkout. You had to scroll down the product page to see that information. Instead, I paid $5 for "free unlimited returns." This was not mentioned in the order details either; I only realized it when I received the order confirmation email.
Unable to get in touch with anyone, I emailed them and pointed out all these issues. They responded with screenshots of the order confirmation email, which was sent after the order was placed, and simply said, "Oh well."
I am now in the process of contacting my credit card company to dispute the charges. This was my first order with them, and it will definitely be my last.
14 de junho de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi, MF.
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
What you've described is not reflective of the level of service or quality we strive to provide at Larroudé, and we completely understand how upsetting this must be.
To help us investigate your order and work toward a resolution as quickly as possible, could you please share your order number or the email address used at checkout? Once we receive those details, our team will review your case thoroughly.
Additionally, our customer service phone number is (929) 214-1042. Could you please confirm if this is the number you have been trying to reach? This information will help us better understand the communication issues you've encountered.
We genuinely regret the inconvenience and appreciate the opportunity to make this right. Thank you for your patience, and we look forward to assisting you further.
Warm regards,
Larroudé Customer Service
----------------------------------
Edit:
Dear Meaghen,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you encountered.
After reviewing your case, we identified that there was a system glitch that affected the information presented during your purchase. Unfortunately, our agent did not recognize this issue when handling your inquiry, and we sincerely apologize for that as well. You were right to bring this to our attention.
We completely understand why you chose to file this complaint, and we appreciate the opportunity to address it.
We have already processed a full refund for your order, and we have attached the refund confirmation for your records.
We also want to acknowledge your comments regarding our customer support availability. Over the past few weeks, we have experienced an unusually high volume of inquiries, which impacted our response times and availability. This is not the level of service we strive to provide. To address this, we are actively expanding our Customer Experience team and implementing improvements to ensure every customer receives the timely support they deserve.
We know this experience did not reflect the standards of Larroudé, especially as your first purchase, and we sincerely regret that we let you down.
Thank you again for your honest feedback. It has helped us identify an area that required immediate attention, and we are committed to doing better.
Warmly,
Larroudé Team
BUYER BEWARE….expensive shoes that DO…
BUYER BEWARE….expensive shoes that DO NOT accept Returns. They will only exchange! Will only buy from stores that are honorable like Nordstrom.
9 de junho de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi,
Thank you for taking the time to share your experience with us.
We previously reached out using Trustpilot’s “request information” feature to gather the details needed to locate your order. Unfortunately, we have not received the requested information. At this time, the only information visible to us through your Trustpilot review is the name listed as "I Page"—which does not provide us with enough information to locate your order or identify your account in our system.
Without this information, we’re unable to look into your case or assist further. To ensure your privacy, we kindly invite you to contact us directly at help@larroude.com with your order number or the email used at checkout, and we’ll be happy to assist you right away.
We’re here to help and would appreciate the opportunity to resolve this for you.
Kind regards,
Larroudé Customer Service
Seriously disappointed
I literally never write reviews, but I am seriously disappointed with my experience with larroude. I ordered a pair of shoes for them, and paid for express shipping, so that I could bring them with me to a wedding. Days later I found out that my order would not be fulfilled until a full 5 days after the purchase, which made it too late for my trip. When I called customer service to see what could be done, I first had to wait an hour on the phone, and then was told they were unable to help me by fulfilling my order sooner, allowing me to pay for overnight shipping, or changing my shipping address to that of the hotel. All they could do is refund my order. Worst part is, when I told the rep I was dissatisfied with the outcome, she hung up on me. I had her on the phone for about 5 minutes and she refused to help me in any meaningful way.
I am hugely bummed and inconvenienced by this experience. I really like this brand, but I don't think I will ever order from them again due to how horrible their customer service is.
Also, they make you pay a fee for "free returns" which genuinely feels criminal. Intentionally scummy. Buy elsewhere.
19 de maio de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi Brianna,
Thank you for taking the time to share your experience with us — we truly appreciate your feedback.
We sincerely apologize for the experience you had, as this is certainly not the level of service we aim to provide to our customers.
We want to make things right for you and have already reached out via email so we can work toward a resolution that works for you.
Regarding returns, we would also like to clarify that we charge a $14.95 handling fee for returns for refund, as clearly stated in our policy. The Free Returns Coverage available at checkout costs $4.98 and guarantees a free return if needed later on. This option is completely optional and can be removed from the cart or at checkout if preferred.
We appreciate your feedback and the opportunity to improve your experience with us.
Sincerely,
Larroudé Customer Service
Never received my order
ordered a pair of sandals March 3 with a shipping time of late March. It’s now May and I still don’t have my order. Just got an email they’re now shipping late May. What a horrible experience. I will not be buying again. Shitty turn around time.
3 de março de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi,
Thank you for taking the time to share your experience with us.
We previously reached out using Trustpilot’s “request information” feature to gather the details needed to locate your order. Unfortunately, we have not received the requested information. At this time, the only information visible to us through your Trustpilot review is the name listed as "Rclaud"—which does not provide us with enough information to locate your order or identify your account in our system.
Without this information, we’re unable to look into your case or assist further. To ensure your privacy, we kindly invite you to contact us directly at help@larroude.com
with your order number or the email used at checkout, and we’ll be happy to assist you right away.
We’re here to help and would appreciate the opportunity to resolve this for you.
Kind regards,
Larroudé Customer Service
While the shoes are beautiful
While the shoes are beautiful, the fabric tore on the second wear, and worse customer service said there was nothing they could do because it was outside the 90day window. Buyer beware!
4 de maio de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi Amanda,
Thank you for sharing your experience.
We’re sorry to hear about your experience with your shoes. After reviewing your interaction history, we’d like to clarify that our policy covers damage or defective items for up to 90 days after delivery, as outlined on our website.
That said, we always aim to support our customers whenever possible. In your case, we have offered a form of compensation as a courtesy and have been in contact with you via email to help resolve the matter. However, we have not yet received a response.
We would truly appreciate the opportunity to make this right and encourage you to reconnect with us so we can move forward with the resolution.
Sincerely,
Larroudé Customer Service
Company sent me a poor quality and…
Company sent me a poor quality and defective shoe, refuses to take accountability for it since it was final sale. No response was given after multiple emails, but they did respond on BBB stating that the shoe just doesn't fit me well. This isn't true since I have tried the shoe on in person and that one fit perfectly.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da larroude.com
Hi Candice,
We’re sorry to hear that you remain dissatisfied with your experience. After a thorough review of your case, we stand by both the quality of our product and the information previously provided.
As shared in our response through the Better Business Bureau, the photos and videos you submitted were carefully reviewed by our Quality Assurance team, who confirmed that the item does not present a manufacturing defect, but rather a fit-related concern.
We would also like to clarify that your order was placed as a final sale item, which was clearly indicated at the time of purchase as non-returnable for a refund. Despite this, we made an exception and offered alternative resolutions, including a return for store credit or an exchange.
Additionally, our records show that we remained in communication and provided a final response on January 26. We did not receive further replies following that message.
While we understand your perspective, our findings remain consistent with what was previously shared. We have made every effort to review your concerns thoroughly and offer reasonable solutions in line with our policies.
We appreciate your feedback and regret that this experience did not meet your expectations.
Sincerely,
Larroudé Customer Service
Terrible company and even worse…
Terrible company and even worse customer service. I ordered a pair of sneakers that arrived with the sole improperly attached. When I tried them on at home, my feet slid forward and my toes hit the front of the shoe—making them completely unwearable.
I initially contacted customer service to clarify what was considered “normal,” specifically asking whether the soles were meant to be fully affixed or not. I was clearly told that all soles are securely glued. However, after I explained the defect in detail, they completely reversed their position and claimed that an unaffixed sole is “normal.” This directly contradicts their original statement and appears to be an attempt to dismiss a clear manufacturing fault rather than address it honestly.
I asked at least eight times to escalate the issue to a manager or supervisor, yet no one ever followed up. Instead, I was told I would need to pay for return shipping—which would cost a significant portion of the price of the shoes.
After weeks of trying to resolve this and being repeatedly brushed off (particularly by “Maryanne”), I eventually gave up.
Poor quality product and even poorer customer support. I would strongly recommend shopping elsewhere.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi Emily,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused.
After reviewing your case, we acknowledge that your experience did not meet our standards. In particular, we regret the inconsistent information you received and that your request for escalation was not properly followed through. This is not the level of service we aim to provide, and we sincerely apologize for the confusion and inconvenience caused.
While our team did offer resolution options at the time, we understand that the way your case was handled fell short, and we’re sorry we were not able to assist you in the best way.
We have reached out to you directly to review your case and work toward an appropriate resolution.
We appreciate the opportunity to make this right and are here to assist further if needed.
Warmly,
Larroudé Customer Service
Cute but unwearable sling back shoes
I was looking for sling back shoes and came across Laurrede site, I saw the shoes are crafted in leather from top to bottom which is unusual in this times. I ordered a light color sling back shies to have them ready for spring, when I received I was really happy with the look and quality, unfortunately the excitement last 30 minutes after I had the chance to wear them; the leather is unbearably stiff, I don’t understand how is posible to turn any leather in to a cast felling shoes. Unfortunately the return policy is not customer friendly and I’m stuck with very cute but literally useless shoes.
10 de abril de 2026
Avaliação não solicitada
Resposta da larroude.com
Dear Isabel,
We previously reached out using Trustpilot’s “request information” feature and also replied directly to your review to gather the details needed to locate your order. Unfortunately, we have not received the requested information.
We did notice that your review was recently updated; however, no additional details were included that would allow us to identify your order in our system.
Without this information, we’re unable to look into your case or assist further. To ensure your privacy, we kindly invite you to contact us directly at help@larroude.com with your order number or the email used at checkout, and we’ll be happy to assist you right away.
We’re here to help and would appreciate the opportunity to resolve this for you.
-
Hi Isabel,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
Larroudé Customer Service
Favorite shoes
I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the highest quality, and the construction is flawless. Some reviewers are leaving negative reviews for fit, which is not fair to the company. Know your size and order accordingly.
6 de abril de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi Annie,
Thank you so much for your kind words and for taking the time to share your experience.
We truly appreciate your support over the years—it means a lot to us to hear that you’ve loved each pair. We couldn’t do what we do without amazing customers like you.
We’ll continue doing our very best to provide the highest quality products and service, and we hope to keep exceeding your expectations with every order.
Warmly,
Larroudé Customer Service
Scam
Scam. I’m just saying… all the other reviews are correct. After 2 months I reached out to my CC for a chargeback/refund on the returned full priced but damaged shoes they sent (and kept postponing/avoiding , despite me having all confirmation in multiple emails), that I had even emailed them a video of me opening the box to damaged shoes (something i have learned to do when ordering from new companies). My credit card usually asks for extensive info… but it was as if they already knew to believe me about this company, and processed it immediately… seriously, avoid avoid avoid LARROUDE. Just save yourself the headache and waste of your time.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da larroude.com
Hi,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
After reviewing your case, we’d like to clarify what occurred. You returned the item on December 29 after reporting it as damaged, and while the package was still in transit back to our warehouse, a chargeback was filed with your bank on January 18. Once a chargeback is initiated, we’re no longer able to process a refund directly on our end.
As soon as your return was received, we accepted the chargeback since the item had been sent back to us. This is also why your bank did not request additional information from you and was able to process the case quickly—they proceeded with the refund based on our acceptance of the dispute.
From our records, this matter was resolved back in January. That said, if you have any remaining concerns or questions, please don’t hesitate to reach out to us directly—we’re always happy to help.
Warm regards,
Larroudé Customer Service
After Larroude kept pushing out the…
UPDATE 04/13/26: I contacted my credit card company on Monday, 04/13/26. They HAVE NOT RECEIVED ANY REFUNDS from Larroude. So 'Lara' in Larroude customer service DID NOT process a refund!
STAY FAR AWAY FROM THIS COMPANY!
After Larroude kept pushing out the ship date on a pair of shoes I ordered on 02/16/26 and after numerous e-mails and being given the run-around, I told them to cancel my order on 03/31/26. Today is 04/04/26 and my credit card company told me that have no pending credit on my account.
This is the e-mail I received from Larroude.com on 03/31/26: Hi ******, Thank you for responding.
I've taken care of canceling your order and processing your refund. Please note that the refund may take 3 to 5 business days to reflect in your original payment method, depending on your bank or payment provider.
If there's anything else I can assist you with, feel free to reach out.
Warm regards,
Lara
Larroudé Customer Service
30 de março de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi,
I’m sorry for the frustration this situation has caused.
After reviewing your case, we can see that a chargeback was filed for this order through your bank. Once a chargeback is initiated, the refund process is handled directly by the bank rather than by us. As a result, we accepted the dispute and canceled the order on our end.
In this situation, the timeline and method for the refund are determined by your bank or credit card provider, which is why you may not see a pending credit from us directly. We recommend reaching out to your bank for the most accurate update on how and when the refund will be reflected in your account.
If you need any documentation or confirmation from our side to assist with your bank, please don’t hesitate to let us know—we’re happy to help.
Warm regards,
Larroudé Customer Service
AWFUL QUALITY AND CUSTOMER SERVICE
I ordered several pairs of shoes from this company for the first time, and the experience was awful. The quality is terrible, the sizing runs small, and everything feels tight and uncomfortable. They don’t look like what’s advertised.
Their refund policy is just as bad — returns are extremely limited, which feels like a scam.
Total waste of money. I regret ordering from them, and I won’t be buying again. I’m also an influencer, and I’ll be telling my followers to stay away from this brand.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi Kelly,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Loved the shoes until they fell apart
Loved the shoes until they fell apart. Then I figured they would mail me the accent pieces so I could have them repaired (I am not rough on the shoes and wore them less than 10 times). They offered no help at all. Sad to say I have to show away relatively new shoes and will NEVER purchase from them again. No customer service at all.
13 de março de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi Jill,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
I hate to leave a negative review
I hate to leave a negative review, but this experience has been frustrating from start to finish. My order was significantly delayed twice with no explanation, and every attempt to contact customer service was met with complete silence. No email reply, no follow-up, nothing. As a customer, feeling ignored is the worst experience a company can give you. Save yourself the headache and shop elsewhere.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da larroude.com
Hi Karen,
Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration. We never want any customer to feel ignored, and we sincerely apologize for the inconvenience caused by the delay.
We’d like to clarify a few details regarding your order. Your purchase was placed as a pre-order, with an estimated shipping timeframe of mid-February. When you reached out to us on January 29, our team responded the same day to explain that the item was on pre-order and provided the expected shipping date.
Unfortunately, the shipment was later delayed due to circumstances beyond our control. As soon as we were informed of this delay, we reached out to you via email to notify you and offered a future discount as an apology for the inconvenience.
Yesterday, when you contacted us again requesting to cancel your order and receive a refund, we processed this immediately.
We truly regret that this experience did not meet your expectations and understand how disappointing delays can be. Your feedback is important to us and helps us improve both our communication and service moving forward.
Thank you for giving us the opportunity to address this.
Warm regards,
Larroudé Customer Service
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Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.