IONOS | ionos.com Avaliações 

Resposta da IONOS | ionos.com

6 de jul. de 2026

Hi Leonardo,

What a kind review to leave — thank you for taking the time to write it. It means a lot to hear that our teammates were able to assist you so patiently, especially across a language barrier. Making sure every customer feels genuinely heard and supported, regardless of the language they speak, is something we care deeply about, and we're glad that came through in your experience.

We completely understand the decision to cancel a service you no longer need, and we're grateful for the trust you placed in IONOS during the time you were with us. You're always welcome back whenever the need arises.

Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.

Thanks,
Corrie, IONOS

Resposta da IONOS | ionos.com

29 de jun. de 2026

Hi Alberto,

Thank you for sharing this, and we're truly sorry to hear about the disruption this has caused at your firm. We understand how stressful it must be to experience an unexpected access issue — especially when it has led to delays in your services and the need to seek outside assistance at an additional cost. Please know that we sincerely regret the difficulties this situation has placed on you.

This has been escalated on our end, and a member of our Executive Solutions Team will be reaching out to you directly to review what occurred and help guide you through next steps. Thank you for your patience, and we hope to provide some relief to this situation as quickly as possible.

Corrie, IONOS

Resposta da IONOS | ionos.com

Publicado em 14 de mai. de 2026

Hi Pedro,

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience left you feeling there was a lack of clarity, and we understand how frustrating that can be when trying to manage services or receive support. We appreciate you bringing this to our attention.

Clear communication and transparency are extremely important to us, and we sincerely apologize for any confusion or frustration this experience may have caused. Your concerns are being taken seriously, and a member of our Executive Solutions Team will be reaching out directly to review this further and provide additional assistance.

Your feedback is also genuinely appreciated and will be shared internally as part of our continued efforts to improve communication and the overall customer experience.

Thank you again for your feedback and for giving us the opportunity to improve.
Corrie, IONOS

Resposta da IONOS | ionos.com

22 de abr. de 2026

Hi Fred,

Thank you for taking the time to share your experience—we’re truly sorry to hear how frustrating and stressful this situation has been, especially when you were actively trying to resolve the outstanding balance before the deadline. Your feedback regarding the accessibility of our support channels from outside the U.S. is appreciated and will be shared internally, as we are always looking for ways to improve the customer experience globally.

We would very much like to help review your specific case and explore what options may be available. Since I currently don’t have enough information to locate your account, I sent you a request for your Customer ID. You can reply to that request with your account information, or if you prefer, you may email us at Help@IONOS.com with the Subject “Trustpilot Review”. We’d love to make this right for you!

Thank you for taking the time to submit your review and are looking forward to hearing from you,
Corrie, IONOS

Resposta da IONOS | ionos.com

18 de mar. de 2026

Hi Jonatas,

Thank you for taking the time to share your feedback, and we are truly sorry for the stress and frustration this situation has caused. What you’re describing—a difficult cancellation process and an excessive amount of communication—is absolutely not the experience we want for any customer. We sincerely apologize for the inconvenience and the lack of a seamless resolution.

We strive to provide top-tier support and deeply regret that we did not meet your expectations on this occasion. To ensure everything is fully resolved and to address your concerns with the attention they deserve, a member of our Executive Solutions Team will be reaching out to you directly via phone and/or email.

We appreciate you bringing this matter to our attention, and we are committed to resolving it with care.
Corrie, IONOS

Resposta da IONOS | ionos.com

30 de dez. de 2025

Hi Jonas,

Thank you so much for sharing this! We know that communicating technical details in a second language can sometimes feel a bit stressful, so we are incredibly proud that our team member was patient and supportive throughout your conversation.

It is wonderful to hear that her friendly approach helped you feel comfortable and understood. Providing inclusive, patient service is a top priority for us, and we are glad we could help you move forward with your projects today. We will be sure to share your appreciation with the team!

Keep in mind, should you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.

Thanks,
Corrie, IONOS

Resposta da IONOS | ionos.com

21 de nov. de 2025

Hi Gabriel,

We regret you had trouble canceling and that you're being billed after cancellation.

After locating your account with the information you provided, we believe that our Executive Solutions Team is best suited to address your concerns. We will work with them to thoroughly review your case on your behalf. They will contact you promptly via phone and/or email to discuss this matter further. Thank you for bringing this to our attention.

Thanks,
Tara, IONOS

Resposta da IONOS | ionos.com

16 de jun. de 2025

Hi Beatriz,

We're absolutely thrilled to hear about the exceptional service you received from our team, despite the language barrier. We're proud of our Teammate's dedication to providing top-notch support, and it's amazing to see how he went above and beyond to ensure you received the help you needed. Thank you for your kind words and for being an IONOS customer. We’re proud to provide outstanding support to all our customers and look forward to continuing to serve you!

Please remember, if you require further assistance, feel free to reach out to me or my team directly at help@ionos.com. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X (Formerly Twitter) via @ionos_help_us.

Thanks,
Corrie, IONOS

Resposta da IONOS | ionos.com

27 de mai. de 2025

Hi Thales,

Thank you so much! We're glad you enjoyed our service and found the price to be very good. We appreciate your support!

If you ever require support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Tara, IONOS

Resposta da IONOS | ionos.com

7 de mai. de 2025

Hi Valdecir,

Thank you for recognizing our commitment to customer satisfaction! At IONOS, we prioritize availability, attention, and care towards our customers, and it's wonderful to know that you've experienced this firsthand. Our team is dedicated to providing top-notch support and ensuring that your needs are met with kindness, empathy, and expertise. We're proud to have customers like you who appreciate our efforts, and we'll continue to strive for excellence in everything we do. Thank you for choosing IONOS and for being part of our community!

If you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Corrie, IONOS

Resposta da IONOS | ionos.com

21 de abr. de 2025

Hi Odinei,

Thank you for your feedback! We're glad you're giving our services a try.

If you ever require any support, please feel free to reach out to us directly at help@ionos.com. You can also connect with us on our Facebook Page at facebook.com/my.ionos, or on X (formerly Twitter) by mentioning @ionos_help_us.

Thanks,
Tara, IONOS

Resposta da IONOS | ionos.com

18 de abr. de 2025

HI Daniel,

We always strive to deliver the best possible experience, and we sincerely apologize that your recent experience fell short of our usual standards.

We're eager to assist further and address any concerns you may have. However, as I currently lack sufficient information to locate your account, I've sent you a request for your Customer ID. Alternatively, if you prefer, you can email us at Help@IONOS.com with the subject line "Trustpilot Review" to provide your account details. We're committed to resolving this matter promptly and to your satisfaction.

Thank you for sharing your feedback with us, and we look forward to hearing from you soon.
-Tara, IONOS

Resposta da IONOS | ionos.com

16 de abr. de 2025

Hello César,

We always strive to deliver the best possible experience, and we sincerely apologize that your recent experience fell short of our usual standards.

We're eager to assist further and address any concerns you may have. However, as I currently lack sufficient information to locate your account, I've sent you a request for your Customer ID. Alternatively, if you prefer, you can email us at Help@IONOS.com with the subject line "Trustpilot Review" to provide your account details. We're committed to resolving this matter promptly and to your satisfaction.

Thank you for sharing your feedback with us, and we look forward to hearing from you soon.
- Tara, IONOS

Resposta da IONOS | ionos.com

14 de abr. de 2025

Hi Joao,

Thank you for your feedback! We're glad to hear that everything has been working well for you so far.

If you have any questions, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Tara, IONOS

Resposta da IONOS | ionos.com

24 de mar. de 2025

Hi Jose,

We're delighted to hear that you were able to achieve your goals with ease using our services. At IONOS, we strive to provide simple, intuitive, and effective solutions that empower our customers to succeed online. We're thrilled that you found our platform user-friendly and straightforward, allowing you to focus on what matters most - growing your online presence and achieving your goals. Thank you for choosing IONOS and for taking the time to share your positive experience with us.

Should you have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Corrie, IONOS

Resposta da IONOS | ionos.com

24 de mar. de 2025

Hi Arlindo,

Our goal is always to deliver the best possible experience. We apologize sincerely that your experience did not meet our standards.

We are eager to investigate further and offer assistance. As we currently lack sufficient details to locate your account, a request for your Customer ID has been sent to you. Please respond to this request with your account information. Alternatively, you can email us at help@ionos.com with the Subject “Trustpilot Review.” We are committed to resolving this for you!

Thank you for sharing your review with us. We anticipate your response eagerly.

Thanks,
Corrie, IONOS