Fine & Country Avaliações 

Accurate assessment of the market and delivered what they promised.

I travelled 5 and a half hours to view a property just outside Diss several days ago.
I had spoken to Max the director via email on several occasions clarifying the time and date of the viewing, as I had been let down previously by another estate agent who never turned up at a viewing. I was I formed that, nobody from F&C were now available, but the developer would be there to show us around. On route to Suffolk, several hours before the viewing, I once again called to make sure the developer would be there with keys.
We arrived at site 10 mins early, after a 5.5hr drive. No developer, we were able to look around the property as the key was in the door, however unable to ask any questions, of which there were many.
To make it worse, the development was of a poor standard with little or no thought put into the layout. Infact in one property in the development, the layout was completely different to that shown on Rightmove.
I find it unexceptable and totally unprofessional that possible buyers are treated in this manner. I don't know what more I could have done to make sure somebody was on site for a viewing.
I will never use F&C again

beware of giving them your contact details: they will put you back on their mailing lists forever. they set the spam to "no reply" so complaints bounce and within the organization nobody is responsible.

When I called them to enquire about a property on the same day it was advertised I was told that it had already been sold off market. I wouldn't want to do business with this company given that practice.

They never answer phone or get back to messages. have been trying to get appointment to view a property they have on rightmove but all you get is an answering service who sai they will pass message on. ive trie 3 different Fine an country offices severl times over 3 days.

Thoroughly disappointing experience with the Oxfordshire / Banbury branch although they claim to have an Banbury office we later found out they don’t. The staff selling our home were not based in Banbury but Warwickshire.

They lost our house keys, pretended not to know about the missing set of keys when we asked for them back, the “gold package” marketing upfront fee 1,200 plus VAT has no breakdown the lack of transparency on cost is certainly something we should have considered when using this company and the geographical location of staff.

From the very first contact I was so impressed. Kerry was very friendly, professional and efficient, and kept me informed throughout the process, encouraging me to offer although I was waiting for probate. Tom was also charming and so helpful. I now have my absolute dream house and I couldn't be happier. Thank you to all at Fine and Country, Diss.

This is the fourth house we have sold and was unquestionably the best experience we have had. We chose Fine and Country by spreadsheeting the SSTC numbers for all the estate agents in our area and they came top. This was confirmed by quality of the sales materials they generated: the prose was persuasive and the grammar faultless. All contacts were handled most professionally by Tom Spencer and his team and we were particularly grateful for the post-sales advisor Julie Vassar who would. always call us back and keep us in the loop.

Genuine 5 star performance from Liz and Nicola at Fine and Country. The sales process was carefully and thoroughly explained. Our brochure and accompanying video were excellent. We received many viewings and offers leading to a successful sale. Communications were excellent throughout. We would not hesitate to recommend Liz and Nicola.

This was our first house purchase in 27 years and from our first viewing through from Fine & Country, through to the "complicated" completion last week, all of the staff were excellent, with special mention to Tom and Julie who were always willing to help and keep us informed.

The team at F&C in Diss were very efficient and professional at all times. Special mention for Tom Spencer, he was very understanding of the stresses involved and very helpful. I wouldn't hesitate in recommending F&C, thank you!

I have used F&C Leamington to sell my house and then coincidentally F&C Rugby were the vendor agents for the new house we recently bought.
Both offices are exceptional at proactive communications and advise both buyers and vendors as to what is going on at all times. This applies even out of hours. I would recommend these two offices to anyone. I think it also worth noting that my local solicitors also made comment to me that they appreciated working with them because of their professionalism.

When you're looking to sell a property in Cannes, the choice of which Estate Agent to use can be daunting. From the outset, our contact with Fine and Country has been exemplary. They have kept us involved at every single stage with responses to queries being immediately dealt with. Their access to buyers was first rate with a steady stream of visits to the property and their feedback about each visit was timely and detailed. I would have no hesitation in recommending Jana at the Cannes office - she provided a level of service and professionalism rarely experienced these days.

I would absolutely recommend Emma Baldwin at Fine and Country, Clitheroe. Emma handled and managed our property purchase with courtesy and honesty and great advocacy. Emma was always approachable, communicated well, has exceptional knowledge of her portfolio and listened. Emma took time to understand your needs and went out of her way to ensure you are completely satisfied with every aspect of your purchase and sale, timely, efficiently and effectively. Emma liaised both the seller and buyer with great tact and diplomacy. She is an excellent negotiator and a pleasure to work with. Whether selling or buying you can trust Emma. 👍 Thank you Emma for doing a great job for us. We're loving our new home.

We had a delayed completion after selling our home through F&C Diss. This was due to delayed processing of funds further down the chain. (No fault of F&C)
Over the 24 hour period of uncertainty Chris Scott was so supportive and his experience and knowledge of processes was hugely reassuring during this stressful time. He was able to contact relevant people to ascertain exactly what the problem was and professionally push in order to expedite our completion. In a situation like that we were so pleased to have Fine & Country metaphorically ‘holding our hands’ and taking a lot of the stress from us. We really felt he ‘had our backs’ and his support was invaluable.
Thanks also to the whole team at Diss who throughout our move have been professional and caring. We would have no hesitation in highly recommending their services as it is only when things go wrong that you truely recognise the benefit of a first class team behind you.

Dominique has been an absolute pleasure to work with throughout the sale of my property. Her knowledge of the market is clear, and she has been consistently attentive and accommodating to my needs as a client. She kept me well informed at every stage of the process and handled the sale with warmth and professionalism.

Nicola and Liz have provided a first class service whilst selling our property. Both friendly and approachable they couldn’t have been more proactive and helpful. Would highly recommend.

We have a high-end property to sell and Fine & Country looked like the right estate agent for us.

However, the customer service experience wasn't great at all from start to finish, and they let us down last minute — they didn't turn up to the arranged valuation and didn't bother to call.

From the off, when you call them you are met with an AI bot, which is just awful. You ask to speak to a human and it just says no transfers are available.

I got a call back the next day trying to arrange an appointment, and they ask you what you can do, but they say they have to speak to the person who will come out to view. This then takes a further two days for another call back to confirm the appointment.

This should have been the telltale sign... AI, and the fact you have to wait three days over two calls just to make an appointment.

The appointment was made, then I got an email with a video to watch of the lady coming to view the property, and you think, "OK, this looks better."

However, this morning I have been rushing around all morning doing school runs, making a few work calls, and trying to get back to the house to meet Fine & Country, only to find out the meeting was cancelled this morning — one hour before they were due to come.

They sent an email and a text, but I didn't see them as I was in the car driving and talking to clients (hands-free), and I only saw the message when I pulled onto my drive 10 minutes before the meeting should have taken place.

My argument is: why didn't they ring, instead of just relying on an email or a text?

The customer service, for the level they pitch themselves at, is really poor.

I tried to call the office, but guess what — back on to AI. I said I would like to make a complaint, and the AI told me I would receive a response in 3 working days... not the response I wanted.

I asked to speak to a human — no transfers available.
I managed to find the MD's mobile number, so I gave him a call to see why the service is so poor, and he told me the lady who should have come round is independent and doesn't work for Fine & Country.

I said this isn't my problem — I booked the appointment with Fine & Country.

If you want my advice, it's a smoke-and-mirrors company. AI, because they don't have real staff, or only a handful doing everything, and the people coming out are self-employed and probably wear a different badge on a different day.

So annoyed they wasted my time today and didn't even bother to call — either the lady coming out, or the office, to say she couldn't make it.

could not recommend Nicola from Fine & Country more. From the moment we met her at our first viewing, she was the most helpful, considerate and efficient support for our house purchase and she has made the whole process so smooth and enjoyable. Nothing was too much trouble for her and I am so grateful to her for helping us through our purchase with absolutely minimal issues and fuss. Thank you so much Nicola.

I sold my late parents' Suffolk house thru the Diss branch of F&C, and the service from Tom S, in particular, was exceptional. The initial consultation with Patrick gave me the confidence they would be the right agents to engage, they seemed honest and straightforward, with no hard selling or schmoozing. I was sent weekly progress reports, even when nothing was happening. The sale fell over a few times when our buyers lost their buyers, and F&C kept going with sensible guidance until we got there. It felt like we had a complex chain, but Tom doggedly chased everyone to keep it all going. They're not the cheapest agent, but I felt the service was great value, and I liked their decency and honesty. Also appreciated Tom's sense of humour! I would highly recommend this company. Thanks