F.lli Bertazzoni Avaliações 

This is honestly the most horrible appliance I’ve EVER purchased. It’s expensive and yet breaks in a multitude of ways within the first 3 years of owning it. The temperature knobs are incredibly fragile and had to be fixed twice already, the gas stove tops regularly fail to light up quickly enough to avoid a huge flame initially, one stove top is now permanently broken it seems and on top of everything else the oven now shows an error message about the temperature probe which results in PERMANENT BEEPING.
Also, the metal ring accessory that came with the oven literally broke apart explosively while on the hot stove and part of it flew across the kitchen. I was so incredibly lucky not to have been hit by the scorching hot metal bit and yet the customer service response was “Do you want us to send you a new one?”. This company is disgraceful and doesn’t give a rats ass about their customers.
The amount of money we have put in this appliance for repairs (as conveniently the most drastic issues appeared to be happening right after the warranty expired) is insane! Stay away! Don’t buy any of their products unless you’re seriously masochistic. Wish I could give zero stars.

3 weeks since purchase and installation. Loving the product. Aesthetically pleasing. Functions as expected. Hoping for a long lasting use.

Produit et prestations trés satisfaisantes.

The temperature is not accurate. When you preheat to 350 it is actually 300 maybe I have an internal thermometer...I had repair people here 5x.. replaced thermostat, motherboard etc...
Just cooked a quiche in a preheated 375 degree ( inside thermometer) for 40 minutes... Top is fine, eggs are not cooked. Worst purchase ever. I cannot trust it previously cooked a frozen lasagna in a preheated 400 degree oven for 60 minutes... Still frozen in the middle.
So disappointed. It doesn't always pay to go with brand name. Do not buy!!!!!

I recently purchased a Bertazzoni Professional 90cm induction cooker and the experience has been impressive from the start. The build quality, finish and materials are exactly what I expect from a premium Italian brand — solid, intentional and beautifully engineered. Delivery was smooth, packaging was secure, and the unit arrived in flawless condition. Even before installation, you can tell this is a serious, well‑made appliance designed to last.

The technicians were on time and quick and efficient with their work

The panel of combined micro-oven went off and its defective after only one year. The cost of a replacement is huge. No reply from their customer service. Don't buy!

המוצר הגיע פגום.
אחד מכפתורי הטאצ׳ לא עובדים. הטיימר לא עובד כראוי מפסיק באמצע האפייה ואין צלצול.
התנור המשולב כיריים לא מפולס ולכן כשניסית להכין עוגה היא יצאה ממש עקומה, צד אחד של העוגה ממש נמוך והשני ממש גבוה.
כמנסים להחליש את עוצמת הלהבה בגז הלהבה לא נחלשת.
קבעו לי ביקור טכנאי. מקווה שיצליחו לפתור הכל. חיכינו 5 חודשים מההזמנה עד שהתנור הגיע ועכשיו גם יש את כל הליקויים האלה. מאכזב מאוד

I have my oven and my cooking burners from bertazzoni and they are great!..
I am a home bread baker and the oven is really really good!

About three years ago we accepted a package deal of buying the oven (which has been generally very good), washing machine (ok), hood fan (good), and fridge. At some point last year (after less than two years) a fridge door shelf cracked. We tried to get support help in figuring out how to replace it, potentially under warranty. After months, we got a one-line reply from "Distinct Service" saying they wouldn't help and it was up to use to get it replaced. We pushed back a bit with the place we bought it (Trail Appliances in Vancouver) but to no avail. The people at Trail didn't seem to have any real contact with the Bertazzoni representative and so weren't able to connect us or help. Ultimately, we decided to buy a new shelf on "Reliable Parts" per the recommendation from Trail. We bought the new shelf in July (and were charged $200+ cad for it) and were just told: that the "approximate receival date of October 10th. Please be advised that this is not a guaranteed date."

Bertazzoni have very nicely designed appliances, but for people looking at getting high-end appliances, I highly recommend going with an established company that responds to customers without massive delays. It's been a headache. We regret going with them, and hope people read the reviews before buying.

Il frigorifero non tiene la temperatura e non riesco a contattare nessun tecnico perché il Nr verde dice che non hanno in carico il modello del mio frigorifero.
I dati del frigorifero “fantasma “ per il centro assistenza sono:
MODEL CODE: RBM60F5FBNC
FACTORY CODE: HEDFSGCVCG.50
Installato il 18/07/25
Ho cominciato a telefonare per chiedere assistenza l’ultima settimana di Luglio ma il centro di assistenza M&C dice che non può aprire nessun ticket quindi ho mandato una mail al customer care di Bertazzoni …. Tutti si scusano per il disagio ma ad oggi, 6 Agosto,non c’è ombra di un tecnico che mi risolva il problema . Io sono veramente spazientita!!!!!
Siamo all’inizio di Agosto con quasi 40^ e la ditta Bertazzoni è chiusa per ferie….
Altro che recensione non veritiera !!!!!!
Resto a disposizione per qualsiasi altra informazione dovesse occorrervi ma più che continuare a ricevere msg di scuse vorrei risolvere il problema! Grazie
20/08: TUTTO TACE …. QUASI UN MESE SENZA FRIGORIFERO . solo mail con scritto ci dispiace vedremo di provvedere appena possibile!!!!!!
VERGOGNA!!!!

Great to deal with, opened for us on Sunday to view in city showroom, and lent sample so we could match tiles.

Sleak looking and does the job.

It’s a beautiful product and so easy to use. I only wish it came with a timer?

I love my new oven, although I do have a quick question, what is the best way to remove grease splatter without leaving water marks?

Just moved into house, appliance so far good

I’ve bought 3 Bertazonni appliances recently and boy! what a great product
It has functional design and ecstatic look that make is a worthwhile acquisition. The job and hood does its job well and built in microwave and grill are easy and quick to use. No need master chef level of complexity. Overall experience is
Ex CD excellent.

Everytime a company uses obnoxious pop ups on other sites to advertise their product I make a note to never purchase from them.

The product is really good but I am facing a huge problem with replacement parts. The glass top got cracked and I am unable to get the replacement part with the local distributor and also not available with any of the local repair companies.

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I purchased this appliance expecting premium quality given the high price, but it has been a frustrating experience from the start. The unit itself looks sleek and performs decently when it works, but the ongoing maintenance issues completely undermine any value it offers.
The biggest problem has been the handle. It feels poorly designed and has required constant repairs and adjustments. For something marketed as a high-end appliance, needing to repeatedly fix such a basic component is unacceptable. It’s not just an inconvenience—it raises concerns about the overall build quality. We purchased whole kitchen appliances (35K) to have poor quality, handles, ice maker service have to reset, refrigerator beeps have to reset often, I feel like the handles will break any moment.
What makes matters worse is the customer service. Reaching support is difficult, responses are slow, and when you do get help, it is often unhelpful or dismissive. Instead of resolving issues, the process feels like being passed around without real solutions. For a product in this price range, I expected a much higher level of support and accountability.
Overall, this appliance does not justify its cost. Between the recurring handle problems and the lack of reliable customer service, it has been more of a burden than a benefit. I would not recommend it to anyone looking for a dependable, long-term investment.
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10/10 DO NOT RECOMMEND