F.lli Bertazzoni Avaliações 

Happy about the purchase. The sales lady from Courts was well verse in her product knowledge and she helped me to make informed decision. The sales process was fast and smooth. Customisation of my kitchen top was promptly and professionally performed by skilled carpenter arranged by the vendor. Delivery was prompt.

Materiali scarsi acquistata agosto 2024 rotta cerniera sportello forno l'assistenza mi informa che probabilmente la riparazione non in garanzia perché pezzo soggetto ad usura, premetto che non ho un ristorante in casa, niente bambini 2 adulti che ne fanno un uso normale, d'estate mai aperto. Pessimo articolo pessimi materiali mai più acquisti di questa azienda mi adopererò per sconsigliare questa azienda. Cara Bertazzoni non ti piace la recensioni?? Non c'è niente di offensivo È un dato di fatto constatato da me personalmente

We purchased a Bertazzoni refrigerator and stove. Spent 10,000.00 for 2 piece of garbage appliances.Handles fell off doors and drawers. Oven glass exploded during preheating. Now sensor is going in stove. Ice maker just stopped working correctly. It has cost us hundreds of dollars to get repairs done. I would stay fair away from this company’s products.

Fabulous, so solidly built. After 6 months I’m still finding my way around it!
We had a problem with one we bought on line but Bertazoni couldn’t have done more to sort out the problem and replaced the faulty one with a brand new one, delivered and installed it.
My only issue is that the smaller right hand oven only has one shelf, two would be better but spares do not seem to be available to buy? It has a tray but sometimes a shelf is what’s required…..

They are beautiful. The heritage series is very pleasing on the eye.

Timely delivery, good communication.

EDITED March 2026 ; Bertazzoni agreed to replace the burst glass and the burned door (i was told, they would replace only 1 last time). Unless they have changed the formula of the paint, this new door will still burn eventually b/c of the design and how this oven vents. The little oven's burner, I paid for the replacement part which was very reasonably priced and it too is in working order again. I am grateful to have the oven finally back in one piece and working but I cannot help but feel that for $10K, I would have hoped for much better.
(original review from December....Worst and most Expensive bad decision - Do not buy Bertazzoni. Bought the 48" dual oven range in 2021 and before it was year old, the door/paint color had burned. Clearly the door was not closing properly and the heat/steam was burning it. Bc i was within 1 year, they did cover the door replacement and a local tech who was suppose to be certified, installed it. The door still didn't seem to close all the way but after a lot of adjusting he left and indicated we should be good to go. The door continued to burn and within the next year, same problem. And the 2nd smaller oven began to lose the ability to hold its temperature. B/c i was now outside of the 1 year warranty, they would not help me, even though the door was clearly the exact same problem as was reported and repaired within the first year. So now i am on the 4th year, the large oven door has a bad singe/burn discoloration, the 2nd oven is unusable, it no longer heats above 200 degrees and just this evening, the large oven door burst and shattered while we were cooking a pizza. Now the large oven is unusable. I have reported the issue, and am hopeful and will also try to contact the local salesperson who sells to our large supplier here, b/c this is nuts. $9100 range and within 4 years, this many problems. Model: PROF486GDFSBIT serial # 033075. A lemon but as i peruse other reviews online, seems Bertazzoni gets a mixed bag of reviews on their product as well as their customer service. And the exploding oven door, seems to happen to others. Seemed absolutely crazy to me and scared the hell out of us when it happened, but others have had this happen and one user, had it happen multiple times on their same range.

Sono il proprietario di un piano cottura Bertazzoni Serie Professional, acquistato in data 6 giugno 2024 presso un mobilificio, regolarmente installato e utilizzato per uso domestico come da istruzioni del libretto.
Segnalo che, dopo solo 1 anno e 4 mesi di normale utilizzo, si è verificato un problema di verniciatura su due delle cinque manopole del piano cottura: le due manopole presentano evidente perdita di verniciatura, mentre le altre tre risultano perfettamente integre e sottoposte allo stesso utilizzo quotidiano.
Segnalo inoltre che dopo appena 5 mesi di utilizzo si erano già staccati i gommini delle griglie dei fuochi, mentre ora, a distanza di soli 16 mesi circa, si verifica questo nuovo difetto di verniciatura sulle manopole.
Devo purtroppo anche segnalare la totale insoddisfazione per la gestione dell’assistenza: il numero verde rimanda al centro assistenza locale (TORINO), che a sua volta rimanda nuovamente al numero verde, generando un vero e proprio rimpallo che rende impossibile ottenere supporto efficace, cosa inaccettabile per un prodotto che si fregia del termine “Serie Professional”. Risultato nessuno ha mai assegnato un nr. Ticket di assistenza!
Ritengo che la difettosità riscontrata non sia riconducibile a normale usura, ma a una non conformità originaria delle 2 manopole rispetto alle altre, e quindi a un possibile vizio di produzione.
Ho mandato un e-mail il 28/10/2025, all'indirizzo pubblico presente nel sito Bertazzoni, ma nessuno si è mai degnato di rispondermi.
Ho anche provato ad usare il sito per l'assistenza prioritaria, il risultato all'invio è stato: "Spiacente, si è verificato un errore. Ricaricare la pagina o riprovare più tardi.".
Esasperato dal mancato supporto ricevuto, ho proceduto per sfinimento all’acquisto a mie spese di tutte e cinque (considerando la dubbia qualità) le manopole 150€ (30€ a manopola).
Non acquisterò mai più prodotti Bertazzoni e mi adopererò per sconsigliarne l’acquisto a chiunque me ne chieda parere.
Aggiungo come richiesto che la città in cui è installato il piano è Beinasco(TO) ed il prodotto è stato consegnato/installato il 6/6/2024.

Bertazzoni fornuis met inductieplaat. Binnen 4 jaar hevige schroeilucht tijdens het koken.
Van een apparaat wat minstens 10 jaar mee moet gaan vind ik dit erg slecht. Bertazzoni schuift het af op de verkopende partij die je vervolgens terug stuurt naar Bertazzoni.
Service ver te zoeken!
Voor ons nooit geen Bertazzoni product meer.

Microwave oven is just year and half old stop working, try to contact customer service for three days no luck, send them email, now they open case file, second day no luck for any call when they are sending tech to fix, giving shit to sale person who recommends this product to me, don't buy this product,

Acquistato cucina a gas 1 anno e mezzo fa, esteticamente molto bella . Qualche settimana fa mentre il forno elettrico stava cuocendo è scoppiato all'improvviso. Chiamo direttamente l'azienda che mi dice che il vetro del forno è in garanzia solo i primi 6 mesi ... premetto che era stata pagata 800 euro e non bruscolini, ho mandato così una mail alla customercare di bertazzoni che non mi ha assolutamente risposto. Ovviamente l'ho riparata ma sono molto deluso dalla qualità e dal servizio post vendita , non acquisterò mai piu questo marchio. Ps la vecchia cucina Rex era durata 20 anni questa neanche a 5 arriverà... A non rivederci mai più Bertazzoni!

DO NOT BUY bertazzoni products if you live in the United States. They are impossible to deal with, hard to find replacement products, and the customer service is completely out of balance with the values the company says they stand behind.

To give you more background- I purchased the Bertazzoni convection oven NEW from a neighbor. Our houses were being built at the same time, and he and his builder both both a built-in microwave for the space, and because he had an extra and I had the identical space, I purchased it from him. This product was brand new, factory sealed. He gave me the purchase receipt from 1 year ago, well within the warranty period. I unboxed every component of it-- the product had never been touched. Because it is an Italian product, and the microwave is 220V (atypical in America), I spent a significant amount of money hiring an electrician to wire a 220V to this space. The reason I went though all this hassle is because this specific microwave is the only one that fits the custom cutout without making significant carpentry changes. Once installed, there is a clear issue with this brand new product. the touchpad is entirely unresponsive, and is a huge fire risk as the touch pad will, for instance, begin airfrying at 400* out of nowhere in the middle of the night. Or when you press the microwave button, an entirely different button on the screen will activate and turn on. Upon reaching out to Bertazzoni. they literally gave me the run around for over a week, intermittently responding, asking for specific paperwork. WHen I submitted everything to them, they decided that based on a technical detail of my home not being owned by the person who purchased the product, all warranties are cancelled-- and that they cannot help in any way. Which is interesting to me, because this is no different than a relationship where a builder buys a product that a homeowner possesses?
Please do better, and please stand behind your products. At the end of the day, a brand new, several thousand dollar convection oven should not be a fire risk to those who use it. It's one thing if the product works less ideal than anticipated-- it's a whole separate thing for a company to be OK knowing their product is a danger to the people that use it.

This is a technicality that gets you out of standing behind things-- of backing your product-- which is supposed to be a premium product. Take care of your customers-- and re-read the mission of the company as shown on your website

***UPDATE***
Bertazzoni reached out to me personally after this message-- which was a total waste of time. They just repeated to me exactly what my original experience was, and told me exactly what I already knew about non-transferrable warranties. My point is that A BRAND NEW PRODUCT SHOULD WORK AND A COMPANY WOULD STAND BEHIND IT. WALMART STANDS BEHIND A G&E $40 MICROWAVE MORE THAN BERTAZZONI STANDS BEHIND A $2000 MICROWAVE. DON'T WASTE YOUR TIME OR MONEY.

Assolutamente negativa!! Soldi buttati e tanto stress!!! Lavastoviglie cambiata e piano cottura che al momento tengo ancora, ma appena possibile ne vedrò un altro.

There is no option to speak to customer service.
Here is my contact info
630-207-5030

Was introduced to the brand bertazzoni by the sales person at gain city. The looks looked elegant, ease of use and by the time we installed it, the installation was easy no frills. No complaints. Lovely.

It’s prestige looking, with high performance cooker and oven

my induction cooker has a slight scratch on it - easy to break, will see how it performs.

I purchased a fridge with 5 extended warranty for my apartment that I don’t live in but visit a few times a year. After purchase the fridge stopped working well within one year of installation. Turns out the reseller/extended warranty company declared bankruptcy and out warranty was useless. When asked Bertazzoni to repair, the repair was not under warranty and we paid for part. The delivered part was a fraudulent old part that also didn’t work. We were told that this was a known defect in this particular fridge and the repairman had fixed many fridges with this problem and he immediately recognized the part that was sent was an old repackaged fraudulent part. We paid to have the correct part overnighted. The next day (today) we were told the part was on back order for “weeks to months”. I called to discuss with repair group and was told I would get a callback.

Bad fridge with known problem… bad warranty… bad customer support… bad communication… bad experience.

Our oven/stove and refrigerator are three years old. The ignition module on the stove and the oven is out so we have not been able to use the oven for months and have to light the stove with a lighter. The refrigerator also 3 years old is falling apart. Two of the door handles have fallen off and the ice maker drips water, so we have one giant block of ice that has to be dumped weekly. We have tried numerous times to contact customer service to schedule service and repairs but have been told to go through an appliance repair person. We contacted a local appliance repair person and he cannot get the necessary parts. You have been forewarned do not buy this junk.