EllaCabella

AVOID AVOID AVOID!!!
I am beyond furious with this shambles of a company!!!
It is the worst online shopping experience I’ve ever had and I have had a few terrible ones!
I only placed an order with this online store as my son asked for a ring he wanted for his 17th birthday.
If I had known about this company and checked the reviews left by others, I would have shown my son and asked if we could find something the same or similar from a more reputable company.
I placed my order and I PAID for premium shipping to make sure it was DEFINITELY delivered on time. “PREMIUM SHIPPING” states 6-10 business days in their shipping, tracking and delivery information on their website which is very deceitful in my honest opinion!
For a start, it was dispatched 4 days after I paid the premium shipping charge.
I was sent tracking information in an email. The tracking information was erratic and inaccurate.
I have emailed this company on 4 occasions as I still haven't received the ring which was ordered 3 weeks ago. The email replies are completely fabricated and I haven't had a straight answer, not ONCE!! 😡
When I checked the tracking information again yesterday, my parcel is now showing as “Ready for pick up” at a parcel locker 14 miles away from my home address!!! There is no way I can or will go and collect my parcel because
* I paid for premium shipping to my home address!
* I do not and cannot drive and it would take me 2 hours 20 minutes on public transport!
They state on their website, in their words “IT IS THE RESPONSIBILITY OF CUSTOMERS TO ENTER THEIR SHIPPING ADDRESS CORRECTLY. WE ARE UNABLE TO REDIRECT TO ANOTHER SHIPPING ADDRESS AFTER WE HAVE PROCESSED AND SHIPPED THE PARCEL” So I'd love to know how my parcel ended up 14 miles away from my home address!!
Lies upon lies!!
I have now unfortunately had to take steps to initiate a formal chargeback dispute from my bank for goods not received.
I am highly advising anyone thinking of purchasing from this company to completely avoid them because I will be highly surprised if you have a good experience.

2 years ago I wrote a very positive 5 star review, but now, unfortunately this is a negative 1 star review 🙁
When I wrote the positive review there were some fantastic websites to earn cashback from. Argos, eBay, Superdrug, Savers and more. These stores are no longer available. In my opinion they are very popular, but now there are stores in the list I have never heard of.
Then, the option to get 20% off gift cards is no longer available. That was a fantastic perk so it's such a shame that this was taken away.
One thing that has seriously annoyed me is that on too many occasions there has been missing cashback on my account! It's only small amounts but that still isn't right and shouldn't be happening. The cashback I get from NXR is my bit of pocket money for the month and when it finally comes through, it's very handy!! When I have contacted NXR about this issue, it seems as though they make it as difficult as possible to get the cashback that I EARNED. Emailing back and forth with customer services just isn't worth the stress and effort. It is draining!! They ask for proof of the purchase with the date, purchase amount, type of payment used and so on. They ask for all of this information before I can have my missing cashback, even though I received an email from them telling me that my purchase had been registered and recorded. It all just seems like a cop out for me and a bit of a scam. How can I have missing cashback on a purchase that I earned my monthly bonus from?! 🤔 They need all the information I just listed above in order for them to process the monthly bonus!!! 😡
The membership charge of £18.00 can be earned back with the monthly bonus when you buy something through their website. But lately I'm picking my brain wondering what on earth I can buy just to get my £18 back 🙁
I can still earn 10% cashback when shopping at Temu and Iceland online. But Iceland is a monthly shop for me spending no more than £80. Temu is an occasional treat. So I'm unfortunately starting to wonder whether having an account is worth it.
I have contacted NXR explaining all of this and they said they are happy enough to cancel my membership for me!
They (NXR) might be thinking "why bother leaving a review if you're just going to cancel it?" Well, because you emailed me asking for my feedback and to share my experience here on Trustpilot.
But, this is my personal experience and I can appreciate that others may benefit greatly from having a membership with NXR.
However, in my honest opinion, if you are someone who only shops online for a monthly food shop or as an occasional treat, I unfortunately wouldn't recommend having an account with NXR 🫤

I'm so sorry to read other people's poor experiences with Temu. It's a shame that they have had such bad times shopping with them.
I have had very good, almost great experiences MOST of the time. I have only taken 1 star away for the couple of times when there has been an issue and it's wasn't dealt with the best, or it didn't meet my expectations anyway.
I shop quite a bit, I'd say a decent purchase once a month, two if it's a good month and I'm on top of my finances.
I've bought everything like random home gadgets, furniture, clothing, bags and shoes. Some of it is hit and miss but it's super cheap so I don't lose out on too much. The most expensive thing I have bought was a gorgeous glass coffee and side table and even they were reasonably priced! Most things are on Temu though.
On the occasions when I haven't received what was advertised or pictured, upon leaving a review that wasn't 5 stars I'm given the option to inform customer services and receive a refund. But at times it hasn't been worth it as the item was so cheap. However, when I have requested a refund Temu made it easy and I had the funds instantly available in my Temu balance!!
However, I did have an issue with the glass coffee table. It had a couple of faulty parts but didn't want to return it for a refund as it was part of a set. I contacted customer services and asked if the manufacturer would be able to send me replacement parts. Unfortunately this could not be done. I was understandably quite upset about this because I absolutely loved the table, but the amount I was offered was a bit cheeky shall we say! However after a few messages back and forth I was finally offered a refund for ³/⁴ of the price I paid for it. This was as good as I was going to get so I took it as I was told I could either keep it or discard of it.
As I am a frequent returning customer I'm always sent offers and coupons when I purchase a couple of items which cost me more than £5. The stuff that is from a UK seller reaches me within 4-5 days and that's the longest. But the other stuff comes within 3 weeks unless it is shipped by land. It may come as a surprise that I'm leaving a 4 star review as many are not so happy with their experience shopping on Temu, but from personal experience I feel like it's deserved. I just hope that things don't change as it'd be a real shame. So, thank you Temu and I'm already looking forward to my next "little" shopping spree 😆

Unfortunately I am here once again having to leave another bad review. I know I should have learnt from the last time, but I believe in second chances. Unfortunately, there won't be a 3rd!!
I understand that the delivery drivers have a lot of orders to deliver so some frozen items may not not fully frozen. But I do not expect for my kid's ice lollies to be all melted to liquid in the bottom of the cellophane wrapping inside the box. Or their ice cream to be completely melted and sloppy in the tub 😡 I know that they are just a few cheap boxes of ice lollies and tubs of ice cream, but they are a treat for the kids and they will sit in the kitchen looking out the window to "keep a look out for me" as they say! They look forward to the delivery so as you can imagine there were a few tears from my youngest. Also, my oldest son's special protein mousses were the wrong flavour and even though he said he doesn't mind, I know he doesn't like the chocolate ones. Yes, Iceland have great deals and cheap prices, but I can't afford to go elsewhere and buy more. I know I can contact Iceland to request a refund for the defrosted and wrong items sent, but by the time I get a refund it'll be my next payday!!
When we were hit with the bad snow at the beginning of the year I didn't get my home delivery because the snow was too bad where we live. It took 3 weeks for Iceland to refund me. I emailed back and forth with them and was told blatant lies. So I then called customer services and was told more lies!! In the end I had to make a complaint. A week after my complaint was logged I finally got my refund with no apology or explanation as to why it took so long and why the customer service staff lied to me.
I will definitely have to start shopping elsewhere and hope that the kids don't have a meltdown like their ice lollies and ice cream did because "They're not the same mom!"

Unfortunately, I will never be shopping at Iceland ever again!! I can completely understand that my order wasn't delivered on Thursday 8th January due to the bad snow, but I cannot understand why it took Iceland exactly 2 weeks to refund me!! 6 phone calls, 8 emails and a formal complaint later, I finally got refunded today. I was not given a reason why it took so long or even given an apology! My complaint went completely ignored, which doesn't actually surprise me! I never once had an issue that my order wasn't delivered, but what got me seriously annoyed was being totally ignored and spoken to like s**t by customer services! I will definitely be spending my money elsewhere from now on!

I made an online order to be delivered on Thursday between 7 and 9, but unfortunately due to the snow that was coming down thick and heavy in my area they couldn't deliver. It was the the delivery driver that called me to tell me. He was absolutely LOVELY!! I actually felt dreadfully sorry for him because it was left down to him to call any Iceland customers that were awaiting a delivery. In my opinion it shouldn't be down to the driver. An email or text should have been sent to any customers awaiting a delivery! The driver said I had 2 options. To cancel my order and be refunded or to wait until they were able to deliver again. I told him I would like to wait until they were able to deliver, even if took a few days I didn't mind. This was Thursday!
I had to call Iceland customer services yesterday (Friday) to find out what was going on as I hadn't received any communication whatsoever. I was told that all of the systems were down and to call back tomorrow (Saturday) to find out what was going on with my order. Again, that's fine, but I was getting frustrated at this point. Today (Saturday) I checked my texts, emails and even the Ring camera footage but I hadn't heard or seen anything of Iceland. I called customer services again and waited 34 minutes to get through. Once I finally got through I was told that my order had been cancelled and I had been refunded! I explained as calmly and politely as possible that this WAS NOT what I had wanted or asked Iceland to do. I told her I didn't mind waiting!! As I was explaining this she told me she didn't like my attitude (I DEFINITELY wasn't giving attitude, I was frustrated!) and then she hung up the phone!!
I have checked all of my emails and texts and haven't had ANY confirmation of the cancellation of my order or seen any refund being processed. I have also checked my Iceland app.
I completely understand that things have been difficult with orders and deliveries during this stormy snowy weather, it's not because of this that I have a problem. It's the lack of communication and the total disregard of what I had explained I would want to happen with my order.
Now, I can't place another order or do a food shop anywhere else because I don't have the money to. Until Iceland have confirmed the cancellation of my order and processed my refund, I am left penniless and without any food or even essentials. Thanks a bunch!!
PLEASE ICELAND. COMMUNICATE WITH YOUR CUSTOMERS AND PLEASE TALK TO US WITH A LITTLE RESPECT. BE POLITE AND UNDERSTANDING AS WE ARE WITH YOU!!!

Edit : Now yet ANOTHER issue to tackle tomorrow when I call customer services again.
My order status on the app is showing as order fulfilled and DELIVERED!! I don't believe this to be a glitch or because systems are down as you can make an order right now to have delivered for tomorrow!! To say I'm frustrated is now an understatement!

I recently had a new bathroom installed by Fortem. The work did start a few days late but I do understand they have many properties to work on and limited workers.
The man who carried out all of the bathroom installation (Juliusz) was absolutely fantastic!! Even though there was a little bit of a language barrier because Juliusz is Polish, he still tried his hardest to let me know what was going on.
He was very quiet, but very professional, polite and did a fantastic job!!! He even carried out all of the work on his own so this showed me how extremely hard working he is!!
I just hope that he gets paid a decent wage because he most certainly deserves it!!!
I think Fortem need to know what a very hard working employee they have on their books! He is a credit to the company!!
Also the electricians who came and did all the new electrics were also hard working, polite and helpful.
Overall I'm very happy with my new bathroom.
I couldn't have asked for better workers for the job!!.
Thank you very much!
Elaine O'Brien

I'm sorry to see that others have had a bad experience shopping with Converse and only given 1 star reviews.
But I just HAVE to give 5 stars!!!!
As I signed up to the Converse mailing list I was given a 20% discount code to use on my first purchase. But then I was made aware I should also get a 25% discount code to use on my birthday.
I was given the 20% discount code but I never received my birthday discount code and my birthday was on the 4th of February.
I contacted Converse by email and explained my issue. They asked me to check my spam email folder and I did. But I still hadn't received my code. I contacted Converse again and they promptly solved my issue by sending me a new birthday discount code 😃
I bought myself the Converse Chuck 70 De Luxe Heeled boots in black. They are £125 but I paid £93.75 with my discount code. They are worth every single penny too!! I ordered them on the 5th of February and I received them on the 7th of February!!!
On opening the box I thought they could have been packed a little better. They were just about covered with a little tissue paper and were rattling around in the box a bit. But my Converse were still in perfect condition.
I usually buy a UK size 5 in the Run Star Hike but I ordered a size 4.5 in the Chuck 70 De Luxe Heeled boots. And I'm so glad I did. They fit perfectly. I don't own any heels but these boots are super comfortable and go with almost everything!!
My shopping experience from beginning to end was fantastic and customer services were really understanding, helpful and polite.
I will definitely be buying from Converse.com again as I want the Chuck 70 De Luxe Heeled boots in cream and white.
I'm a very happy customer 😊
Thank you Converse!!!

I only came across this website yesterday as the disposable vape I usually buy was out of stock from another website. I'm so happy I ordered from cloud kings!!! They had the exact vape in the flavour I wanted ( Hayati Pro Ultra 15000 Puffs Disposable Vape in Grape gummy bear/strawberry gummy bear) They are very reasonably priced (£12.99) and the fact I only need to spend £20 or more to get free next day tracked delivery is fantastic!!! Another great perk is the loyalty points you can earn from your purchases. These points will soon add up and can go towards money off future orders. I even got 10% off my first order by signing up to their mailing list!!! Very happy customer indeed and will definitely be buying from cloud kings again! I highly recommend them, you won't be disappointed buying from them. Thank you Cloud Kings!! 💨💨💨

I wasn't too sure about this cashback website at first but, I've had my account for a few months now and I've gotta say it's definitely worth getting an account.
There is a monthly subscription charge of £15 but you get that back by their £15 monthly bonus. All I have to do is buy a bus ticket from the NX Bus app. Just send them your receipt and you get a £15 monthly bonus. So that's your subscription charge sorted 😉
There are loads of ways to save money and get cashback. And they have 20% off gift cards too which is super handy! I've bought a few.
Overall I would highly recommend having an account with NX Rewards. If you love to shop and you love getting discounts and cashback this is the website for you!!!

I'm glad to see that some people were able to leave good reviews for this courier company. But for me, I have found them absolutely awful. I do understand though that once my parcels have left the warehouse it is then down to the driver/delivery person to make sure my parcel... 1.) Actually arrives. 2.) Arrives without damage and 3.) My parcel is left in a safe place if I am not home.
Whenever I receive a parcel that is delivered by Evri, the delivery person doesn't even bother knocking my front door! The only way I know I have had a delivery is when I go out and it is sitting on my doorstep. When I ordered something from eBay, I didn't receive it. When I brought this up with the seller on eBay they told me Evri had left my parcel in my secure porch. But I don't have a porch! They told me Evri had proof of delivery which was a photograph of my parcel in the delivery persons hand. I unfortunately didn't get a refund because of this.
So, I downloaded the Evri app on my phone as I buy a lot of stuff online. I was able to add all my details. And I was able to add details of a neighbour my parcels could be left with if I wasn't home. I found this to be very handy as I do not have anywhere safe to leave my parcels. But even after adding all this information to my account, my parcels are still dumped on my doorstep.
When I buy something online it's an absolute shame I can't pick who delivers it, because I certainly wouldn't choose Evri.
I know I sound like a whiney cow but I'm just so frustrated with my shopping just left on my doorstep for someone to walk off with, which has obviously happened before.
I'm sure not all of Evri's delivery employees are this bad. I just wish the delivery person who covers my area took there job a little more seriously.

I was quite excited when I created a clear pay account. I was looking forward to a special treat for myself (exercise equipment) but I knew I couldn't afford the amount in full.
When I created my account it said I would be eligible for up to £450 credit but I only intended to spend half that for my treat.
But I'm super disappointed today as when I got to the check out ready to pay my first installment I was told I wouldn't be accepted by clear pay.
So I'm really confused and disappointed. I have good credit history and funds ready for my first payment but I'm gutted as I will have to save a while for my pressie.