Bad website for purchasing one-off purchase. Easy to get locked into monthy subscription, and not easy to find a way out of it.
This company has a website that is not easy to navigate. Firstly I thought I was purchasing a one-off purchase, but much later found I was a monthy subscriber. It was so difficult to then stop the subscription that I had to get qualified help to stop the subscription.
Reply from Omaze
Hi there,
Thank you for reaching out to us through our social community! We appreciate you taking the time to provide your feedback.
We are deeply sorry for any frustration this may have caused you.
Customers are able to enter our Omaze draws by purchasing an Omaze subscription or Single Purchase Entry on our website omaze.co.uk.
If you would like to discuss anything further, we are always happy to receive feedback. Please contact our Customer Experience Team at team@omaze.co.uk.
Kindest regards,
The Omaze Team