"I really like Joe & The Juice — your food and drinks are excellent. But I have a few suggestions that would make it so much better.

First, the Brighton North Street shop gets really busy at peak times and the queues are long. Ordering on your phone is tricky too — the screen is small and it's easy to make mistakes. Your London branches already have self-service machines, and Brighton's only 35 minutes from London — we'd expect the same here. There's plenty of space right inside the door for two self-service kiosks — it wouldn't get in the way at all. It would make service faster, cut down on mistakes, and let your staff focus on making great food and drinks.

Second, it would be great to have the option to buy your own branded reusable flasks in-store too — I haven't seen them available here, and I know plenty of customers would love to get one.

Third, I think the lighting should change throughout the day: brighter and fresher in the morning, softer and warmer in the evening. Most coffee shops just stick to one brightness — really bright all day and all night. It feels harsh and doesn't match how you feel at different times. This is something I think should be fitted to all your branches — it would make every shop feel amazing whatever the time. Thanks for listening!"