Hi there,

Thank you for reaching out and letting us know about this situation. We truly understand how inconvenient and frustrating it can be when an order is not delivered as expected — we want to assure you that we are taking this seriously.

We are actively looking into what happened and will send you an update via email very soon. Please kindly check your inbox or spam folder later today. As soon as we hear back from you, we'll move forward with the solution you prefer.

We truly appreciate your patience and understanding while we work this out for you.

Warm regards,
Claire
Joybuy Support Team 🌟