I booked a van on-line to move my son for his first job. New landlord changed moving in date by THREE days so I needed to modify just the dates. However as I had pre-paid - this isnt possible. I have to wait up to 10 days for a refund - cancel the current booking and re-book and pay again. The company gets to keep my money TWICE just to modify a collection time - how is that best practice? Waited over 10 minutes to not get connected to my local branch - customer service just kept repeating i had to cancel and re-book. I havnt actually got the van yet but i am anticipating issues - for some reason!