Review of LightInTheBox


Rated 1 out of 5 stars

slow delivery, bad quality products, difficult returns proceedure

Items took forever to arrive and were really poor quality fabric and print, when they eventually did get here.

Even though the website says they offer returns, when I tried to return my items I couldn't do it through the site, but instead I had to contact customer service and request the return.
I received an email response asking me whether I wanted to keep the item and get 50% store credit, or a 30% refund, and if I didn't want that to please request a return.
I emailed back saying I did not want store credit because the items are low quality and I had no intention of purchasing anything else from this website ever again so please inform me of the returns proceedure as I wish to return my items for a refund, as previously stated.
I received another email stating that they would offer me 60% store credit or a 40% refund, if I was willing to keep the items, and if I didn't want that to please request a return.
I wrote back for the third time stating AGAIN that all I want was to return my items for a refund.
I finally received an email with instructions, basically telling me that LitB did not offer a returns label service and to please take my items to the post office and send them the cheapest way possible and to not use a courier or anything, that it would take 2-4 to arrive with them, would cost between $10-$40, refund would be processed after inspection (who knows how long that was going to take), and all responsibility lay with me... but if that was in any way inconvenient, I could rethink their other offer.

It's basically temu under another name. Don't buy from them!

20 August 2026
Unprompted review

Reply from LightInTheBox

Dear Valued Customer,

We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.

Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:

1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.

please visit the following link for detailed instructions:
http://litb.cc/l/yqLC

Thank you for giving us the opportunity to serve you better.

Warm regards,
Customer Service