slow delivery, bad quality products, difficult returns proceedure
Items took forever to arrive and were really poor quality fabric and print, when they eventually did get here.
Even though the website says they offer returns, when I tried to return my items I couldn't do it through the site, but instead I had to contact customer service and request the return.
I received an email response asking me whether I wanted to keep the item and get 50% store credit, or a 30% refund, and if I didn't want that to please request a return.
I emailed back saying I did not want store credit because the items are low quality and I had no intention of purchasing anything else from this website ever again so please inform me of the returns proceedure as I wish to return my items for a refund, as previously stated.
I received another email stating that they would offer me 60% store credit or a 40% refund, if I was willing to keep the items, and if I didn't want that to please request a return.
I wrote back for the third time stating AGAIN that all I want was to return my items for a refund.
I finally received an email with instructions, basically telling me that LitB did not offer a returns label service and to please take my items to the post office and send them the cheapest way possible and to not use a courier or anything, that it would take 2-4 to arrive with them, would cost between $10-$40, refund would be processed after inspection (who knows how long that was going to take), and all responsibility lay with me... but if that was in any way inconvenient, I could rethink their other offer.
It's basically temu under another name. Don't buy from them!
Reply from LightInTheBox