Very disappointing return experience with Reserved. I’ve bought many things from them over the years and, as with most online shopping, I sometimes return items. This particular refund was less than £20, and I only realised 4 months later that I had never received it.

Their return process is terrible, you still have to print the label, and customer service refused to refund me because after four months I no longer had proof of shipping. For such a small amount and as a regular customer, I expected much better service.