I have been a customer of iiNet for quite some time, but unfortunately the service and support have become extremely disappointing.

My internet connection had been repeatedly dropping in and out. This time, iiNet remotely reset my modem, but something went wrong during the process and my internet stopped working completely.

I was told that the issue would be resolved, but three days later I was still without a proper solution. A technician was also scheduled to attend, but they failed to turn up.

For a long-term customer, this level of service is simply unacceptable. I understand that technical problems can happen, but what matters is how a company responds when something goes wrong. In this case, the communication, follow-up and support were very poor.

After this experience, I decided to move to another provider. I expected much better from iiNet after being a customer for so long.

Very disappointing experience. I would not recommend iiNet based on the service and support I received.