SCAM ALERT!!
On returning the car we carried out checks to ensure everything was as we had received it.
No damage what so ever so returned the key.
By the time we had landed back in the UK (roughly 2.5 hours after returning the car) we had already received an e-mail charging for damage (c.£650). The photos provided were blurred so didn't show anything.
We e-mailed disputing the claim and requested no money was taken from our deposit until resolved.
A further e-mail was sent a few days later after no reply, and then another e-mail a few days later after further non reply and a payment was taken.
It's impossible to speak with anyone and the chat bot doesn't recognise any of the booking references!!
At this point it appears there is no way of resolving this.
We will keep pursuing it, but fear it is going to be a long struggle. We will alert the ombudsmen but not sure how effective this will be.
If you want a hassle free experience and be clear of obvious scams I would avoid using this company.