I booked a car with MAGGIORE in January this year to be collected at Venice airport on June 6 but in May I had to change the pick-up location to Milan because Qatar Airways stopped flying to Venice. I managed to speak to MAGGIORE staff and was told that MAGGIORE was unable to change the location so MAGGIORE suggested me to cancel the booking which I did. MAGGIORE did sent me the email cancellation confirmation on May 31 but MAGGIORE never refunded the rental fee of about Euro596.92. I sent many emails for weeks which were only replied by auto-messages. Finally I received an email confirmation on July 31 that they will repay within 15 days however to date still no refund. MAGGIORE is owned by AVIS so I tried contacting AVIS in the hope they can assist and push for payment but no success to date. Do NOT use MAGGIORE is clearly a scam company!