Bought a VW in September 2025
Bought a VW in September 2025. (2020, 55000 miles)The car now needs a new gearbox and various other malfunctionsfixed. Didn't worry too much as I had purchased the Warranty Carsa offered from Customer Protect for £850 covering all electrical and mechanical problems. Two weeks on and we are still waiting for Customer Protect to allow the dealer to start work. Apparently because it will be more than £4,000 to put right, it is causing a problem. Please do not waste almost £1,000 on this Warranty, it is not worth the hassle and worry. Seek an alternative yourself. This has been an absolute nightmare.
Reply from Carsa
Dear Joy,
We’re very sorry to hear about the problems you’ve experienced with your car and the stress this situation has caused. This is not the standard of reassurance we want a warranty to provide, and we appreciate you sharing how the delay and repair authorisation process have affected you. We are reviewing this with the relevant teams and our warranty partner to understand what has happened and how we can improve the experience for our customers.
Best Regards,
The Carsa Team