Dear Europcar Customer Service,
I am writing to formally complain about my recent rental experience.
First, I did not receive the vehicle I booked (Skoda Scala). Instead, I was given a Citroën Berlingo, a much larger vehicle that caused significant difficulties fitting into a narrow garage at my accommodation.
Second, I noticed an unauthorized attempt to charge €138 to my account, which I did not approve and which was never explained to me.
Third, €386 was withheld from my deposit for an alleged repair, but I have not received any invoice, estimate, or documentation justifying this amount.
I request a full explanation and itemized documentation for both charges, and immediate reimbursement of any amounts that cannot be justified. I expect a response within 7 business days.
I already have timestamped documentation of the vehicle's condition and reserve the right to escalate this complaint to consumer protection authorities if not resolved satisfactorily.