Hi Lee,

Thank you for taking the time to leave a review.

I'm very sorry to hear that your next day delivery did not arrive as promised. When customers choose and pay for a premium delivery service, it's because they need their items quickly, so I completely understand how disappointing and frustrating this must have been.

At Pets at Home, we're committed to providing a reliable and convenient service, and it's clear that we fell short of those expectations on this occasion. We appreciate that when a delivery doesn't arrive as expected, it can cause unnecessary inconvenience and undermine the trust our customers place in us.

Your feedback is important to us, and we're sorry that your experience did not reflect the high standards we aim to deliver. Comments like yours help us identify where improvements are needed and ensure we continue to enhance our service.

Thank you again for bringing this to our attention.

Best wishes,
Kathryn@PAH