Packlink (Ticket 22424742) is actively auto-closing my support tickets without responding after their carrier lost an entire 17kg shipment. I purchased extra insurance protection. The parcel was lost in transit. Packlink is denying the claim by claiming bulk crafting rhinestones are "fragile glass" and using a damage exclusion clause for a TOTAL LOSS. When I pointed out that under Article 1693 and Article 1229 of the Italian Civil Code a carrier cannot use fragility exclusions to excuse losing an entire box, agent Ada began repeatedly marking my ticket as "Resolved" without replying. Selling insurance and then auto-closing tickets to avoid paying out when a package is lost is a deceptive trade practice. Escalate this to a manager immediately.