Horrible experience
The delivery was late, pieces were damaged and broken, paid $500 for an install and they sent a kid to my house who laid all the pieces on my sofa and scratched my leather sofa and left after 5 hours because he didn’t know how to install it. I contacted customer service and they won’t send me pieces that are not broken and won’t refund me for installation even though I had to pay another company after I gave them $500. Customer service is horrible and the furniture is cheap and looks like Amazon furniture even though I paid over 3k for it. Run from this company as fast as you can
Reply from Anzhap
Dear Carrie,
We sincerely apologize for the frustrating experience you had with your order and installation service. We completely understand your disappointment regarding the delivery delay, damaged parts, and the installation issues you encountered.
We have already processed a refund for the installation fee, and we would like the opportunity to further assist you with the remaining concerns. Our support team will reach out to you directly through support@anzhap.com to review the details and work on a proper solution.
We truly appreciate your feedback and the opportunity to make things right.
Best regards,