I am very disappointed with my experience with Zizobet.

I had a duplicate account issue that I was not aware of. I only found out about the second account when Zizobet contacted me, and they then closed that account. I was unable to access it afterwards.

Later, I used a promotional code on my remaining account. The code was accepted by Zizobet’s own system, the bonus was credited, and I played using the funds. I won £760, which remained visible in my account. I requested a withdrawal and was then asked to complete KYC verification.

After completing verification, my account showed as verified, but my £760 balance was removed and I was told this was due to a breach of their Terms and Conditions regarding duplicate accounts and bonuses.

My issue is not that Zizobet has rules — I understand casinos have terms regarding promotions. My concern is that they allowed the bonus to be accepted, allowed me to play, allowed the winnings to remain in my account, and only removed the funds after I requested a withdrawal and completed verification.

I have asked for a clear explanation of the exact breach and why the issue was not identified before allowing the promotion and withdrawal process to continue, but I have only received general references to their terms.

I believe the situation should have been handled more fairly and transparently, and I hope Zizobet reviews this properly.

If a promo code is restricted based on a closed account's history, the casino’s system must block it at the point of entry. It is pure bad faith to let a player successfully redeem a code, beat the wagering requirements, and then retroactively take the money once they see a withdrawal request. I have full screenshot evidence of my £760 balance and the transaction line showing them manually removing it.

Avoid Zizobet and all Santeda International platforms. They will let you lose your own money, but the moment you win, they will pull a technicality out of their T&Cs to Take money off you

UPDATE
They have been completely caught out
Support claimed they couldn’t detect duplicate accounts until the accounts fully verified but from their own email from a week prior literally said your account is all verified and we closed all duplicates they are making lies to steal 760pounds !!! Stay away from zizobet