BetFury stole my deposit.
I had a BetFury account where I had already lost money on many deposits. After an accident involving my old phone, I lost access to the Google 2FA app and, consequently, lost access to my BetFury account. Yesterday, I decided to play and created a new BetFury account. Today, when I got home from work and tried to make a deposit, I was met with a message stating that my account had been blocked. I contacted support, and they told me the account was blocked because I already had another one. I explained what had happened, but they still insisted that I wasn't allowed to have a new account and that my deposit had been confiscated. It’s a disgrace; how can a casino the size of BetFury justify keeping a player's deposit simply because they created a new account? If you're thinking about playing on BetFury, know that your deposits aren't safe—keep that in mind before you join.
Reply from BetFury
Hello, thank you for your feedback.
We understand that losing access to your 2FA can be an inconvenient situation. However, creating an additional account is considered a violation of our security rules, as each player is allowed to have only one account on the platform.
According to clause 6.3 of our Terms of Service, accounts identified as duplicate accounts may be subject to restrictions, including account suspension and balance cancellation in accordance with the applicable rules.
Please share your username here so we can review the details of your case and provide more information regarding the actions taken.