I am extremely disappointed with CoinEx.

I deposited my cryptocurrency before CoinEx announced any restrictions related to deposits from certain exchanges. However, my deposit was suddenly frozen and placed under review.

I immediately provided every document requested by the compliance team, including proof of purchase, withdrawal records, identity verification, and even a selfie with my ID. Despite fully cooperating, my funds remain frozen for a long time, and I have received no clear explanation or timeline.

This is unacceptable. Holding a customer's assets after they have complied with all verification requests damages trust and creates unnecessary financial stress.

I sincerely hope CoinEx resolves my case as soon as possible and releases my funds. Until then, I cannot recommend this exchange to anyone.

Case status: Deposit under review after all requested documents were submitted.