This company charged me €45 (£40) for a setup on a Harley Benton guitar which was never completed. The guitar arrived with a loose bridge pot which isn't working due to a loose wire. The guitar needs a tech repair. I've sent countless emails to Thomann, and they deny any wrongdoing (despite happily charging me €45 for a setup) and refuse to accept culpability. They're even preventing my account from leaving a review on their website. I'd strongly recommend avoiding Thomann and buying from an alternative seller. I would give zero stars if I could.