ID verification needed for purchase
I have purchased before from them and had zero issues. I decided to purchase a cable and got an email that my name was on some sort of restrictions and sanctions lists.
I am Bulgarian, and I am ordering from Bulgaria. So, in order for them to go through with the order, they required me to send a photo of my government-issued ID to confirm my identity. No way in hell I'll send a photo of my ID over email, just for my info to get leaked.
Not purchasing from them ever again.
Reply from Thomann Music
Dear Николай Иванов,
We understand your concerns and your hesitation regarding identity verification.
In some cases, the details entered during an order may correspond to an entry on the EU consolidated sanctions list, which requires us to carry out additional verification. We use a secure verification process to determine whether the customer, address, or order details are a genuine match to a sanctioned person, group, or entity, or simply a false positive. This is a legal compliance requirement that applies regardless of a customer's nationality or previous order history.
We understand your concerns about sharing personal documents. If you would like to discuss your case further or have any questions about how your information is handled, please contact us directly and we will be happy to assist you.
Your Thomann Team