If I could give this company negative…
If I could give this company negative stars, I would.
As a new customer, I am extremely disappointed with the service I received. The items I received were damaged and appeared to be used.
The company had to resend my order three times because it arrived damaged each time. Even after three attempts, they still failed to package the items properly. Receiving three damaged shipments in a row is completely unacceptable.
The third package also arrived damaged, and one of the items was missing because they were unable to ship it correctly. Instead of delivering the product I ordered, they eventually refunded it.
After waiting nearly a month for my order, I ended up with damaged products and a frustrating experience from start to finish.
Buyers beware. I would not recommend this company and will not be purchasing from them again.
Reply from CONTARMARKET
Thank you for your feedback. We are truly sorry for the frustration this experience caused. Having your order arrive damaged three times is completely unacceptable, and we understand why you are so disappointed. This is absolutely not the standard we aim for at Contarmarket.
As a wholesale partner, we know that time is money for your business. Because our replacement attempts failed to meet quality standards and we wanted to prevent any further delays or inconveniences for you, we made the decision to issue a full refund for your order.
We have already escalated this situation to our warehouse and quality assurance teams to completely re-evaluate our packaging methods for these items so this does not happen again.
While we understand you may not wish to buy from us again, we appreciate you giving us a try, and we truly wish your business the very best moving forward.
Warm regards,
The Contarmarket Team