Terrible customer service with no answer and then after writing again then telling me to handle the situation myself.
More willing to go through legal proceedings rather than trying to be helpful.

A carrier and I agreed to lower the price of her transport which is written and agreed in our discussion on Cocolis as the carrier's did not read the announce properly and could not take all my material.
Now the carrier doesn't reply to pay the agreed difference (obviously).
Cocolis does not care and I will need to take further action!

There is not even a complaint area on the platform, be very careful!