Hello there,

We’re sorry to hear about your experience and understand your concern regarding the delivery charge and address issue.

This is not the experience we want our customers to have, and we would like the opportunity to review what happened with your order in detail. Please reach out to our customer support team at support@magicbraus.com and share your order details and screenshots so we can look into this right away and work toward a fair resolution.

Thank you for your feedback, and we regret any inconvenience caused.