Worst customer service orderd a dress for a wedding on Saturday 27 June and was supposed to be delivered between 18 and 21st well it’s still stuck with no updates since 20 June. Three times messaged them they say they will chase it up and nothing done so have now gone directly to in post who are equally rubbish one agent told me they will
Chase it up and an answer will be in 24 hrs another told me 48 hrs so I guess I need to find a new dress so frustrating I will never purchase again. Also on reading other reviews, I thought it was my mistake but I also requested home delivery and then it changed to collection at a local store. Can’t imagine what it will be like getting a refund. And when I did chat with an agent one said wait until
30 June not even offering to send out a replacement and now it’s out of stock!