We are a small registered fashion business with more than 20 years of experience in second hand luxury fashion. We have sold more than 1,100 items on Vinted, maintain a 5 star rating, and have built a community of more than 3,400 followers.

In all these years, we have never had a single authenticity issue.

Yet, in recent weeks, our Professional Account has been blocked three separate times for publishing 100% authentic products.

Each time, the restrictions appeared to be triggered by an automated system. Each time, our business operations were interrupted. And each time, support responses consisted mainly of generic templates and requests to “please wait.”

The most concerning part is not the mistake itself. Technology can fail. The problem is the complete lack of urgency and understanding of the consequences for small businesses that rely on the platform and have spent years building trust and reputation.

A professional seller with a spotless history should not be repeatedly treated as collateral damage by an automated moderation system.

We fully support the fight against counterfeit goods. But repeatedly blocking legitimate businesses over authentic products, without timely and meaningful human review, is simply unacceptable.

Vinted needs to seriously reconsider how it treats its long standing professional sellers.