Food didnt arrive on delivery day tried to call but it cuts you off after 10minutes of hold each time. On my 4th attempt now
have had live chat open for 40minutes just to see if it replies sooner.
pretty annoyed, if it is delayed or not coming there should be a notification or something.
1 May 2026
Unprompted review
Reply from My Muscle Chef
Hi there,
Firstly, we wanted to sincerely apologise for the delay in response and for the frustration caused regarding your delivery experience.
We can see that you attempted to call us multiple times around the time you had posted this. Our team did also try calling you back and responded via live chat but we completely understand how frustrating this situation would have been, especially without any delivery updates or communication.
At this stage, we unfortunately cannot see that the couriers reached out to us regarding the delay, however we have now contacted them directly to investigate this further and obtain an update on your order as soon as possible.
Again, we are very sorry for both the delivery delay and the difficulty you experienced trying to contact us. We truly appreciate your patience and support.