It is now 23/4, I used the site to purchase a car on 14/4 and was called back immediately by an agent who was to be my point of contact, since then I have had tried calling/emailing numerous times on a daily basis to confirm points regarding the purchase and received no response except demands for id/payment but no reply to my questions. He is busy, will call me back, etc etc. finally agreed a date to have the car delivered and suprise surprise they have rung to delay it again, causing us a great inconvenience. Paying €400 for a delivery you expect them to meet the agreed date/time. Now we are being held to random either agree to another days delay or we will have to wait until after the weekend!!! I now have to pay a rental coming for a car incurring more expense! This has been 9 days of stress. Terrible customer service and support, would not recommend Autohero after this frustrating and costly experience.
UPDATE:
having collected the car on 23rd April I reported the damage that had not been rectified and that the car was dirty to make a claim - with only the offer of €50 & the possibility of them arranging for me to take the car to get the panel fixed, I decided I would return the car for a full refund under their terms & conditions. 17 days later, 9 emails chasing a response and only the one initial email acknowledging my claim from them, I’m still waiting for them to collect the car and refund me!! I STRONGLY DO NOT RECOMMEND AUTOHERO!