I would like to make the public aware of issues I had with Direct Energy. I put my house up for sale in March 2026 due to a medical necessity to relocate toe a Chartwell Retirement Residence. The house sold the first day and I contacted Direst Energy to cancel contract. I Wass told they would do so on 1 APR 26 and wave the requires 30 day required for the average plan they have to keep the payments at constant level.

I received a bill for March which I paid and the next day I received another bill to cover the so called savings per month. I explained this to three people in Customer Relations and explained the circumstances for being unable to cancel prior to 30 days. Which I find would have had not bearing on the catch clause that when you cancel this plan you are hit with all the charges you thought you had saved.

After speaking with three individuals in Customer Service staff which include to levels of supervisor. I was told that even under my circumstances (medical). they would not refund the addition charges.

I was deeply unimpressed by the cold attitude they had even with the circumstances I provided. There seemed to be a disconnect between the person I first stalked with and those further up the chain of Customer Service.

I would Direct Energy to ensure they put this contract issue in big red letters on each bill.