paid for a vps with 140gb of ssd and…
paid for a vps with 140gb of ssd and 24gb of ram. What i got was 49gb of harddisk and 97% of ram used when i only use around 120mb of ram.
Took around 24 hours to get the vps. and when i finally had it. i didnt get what i paid for.
Contacted support earlier today, no answer nothing. they finally wrote something after i wrote on Discord. if other people also didnt get what they paid for.
So thats the 2 day i cant use the vps i paid for. wonder how long it will take for them to get everything right.
Reply from YorkHost
Hi Steffen,
We sincerely apologize for the experience you had. We want to clarify a few things:
Regarding support response times, we typically reply to all tickets within 24 hours, and often much faster — the only exceptions being weekends or public holidays. We're sorry if the delay felt frustrating in your situation.
As for the provisioning issue (wrong disk size and RAM usage), this was caused by a bug in our provisioning system that we have since identified and resolved. Your VPS should now reflect the correct specifications you paid for. We hope this has already been confirmed on your end.
Once again, we apologize for the inconvenience this caused, especially given how important it is to receive exactly what you paid for from day one. This kind of issue should not happen again.
Don't hesitate to reach out if anything still needs to be adjusted on your VPS.
The YorkHost Team